Multiple Ticket creation issue

[hmaddy]

We are facing an issue with our support system. Some of our customers are creating multiple tickets at the same time for the same product, which is causing delays in support and service delivery.

What we want to achieve is:

• Allow only one active/open ticket per product for a client.

• If the client already has an open ticket for a particular product, they should not be able to create another ticket for that same product until the existing one is resolved/closed.

• At the same time, the client should still be able to open tickets for their other products without any restriction.

Is there any built-in feature, hook, or module in WHMCS that can handle this? Or has anyone implemented a custom solution for such a case?

[WHMCS John]

Hi @hmaddy,

The TicketOpenValidation action hook point is probably the best one to use for such a purpose.

It contains the related service ID, so you could write some code (using the internal API) to check the clients open tickets for matches of the departmentid and relatedservice, and return an error if there's a match.

[Azhar Patel]

@hmaddy

That could be possible as client client on submit button multiple time, TicketOpenValidation is the best solution where You can manage this Issue