Domain status automatically changed to 'transfer way'

[Looper]

We are facing a very strange issue. One of our domain statuses automatically changed from Active to Transfer Away. I checked the module logs but didn’t find anything specific, and everything seems to be working so far. However, I’m not sure why the status keeps changing.

When I checked the Domain Registrations area, those domains were not listed. But when I turned off Hide Inactive Clients, they appeared. I also tried to manually change the status back to Active, but after the next cron run, it strangely changed to Transfer Away again.

Any idea what might be causing this issue or how to fix it?

[DennisHermannsen]

The registrar module for that specific domain is changing it's status during the domain synchronization cron. That's my best guess.

[WHMCS John]

Hi @Looper,

The Domain Sync Report email will have the details. What entries do you see related to this domain in them?

[Looper]

1 hour ago, WHMCS John said:

Hi @Looper,

The Domain Sync Report email will have the details. What entries do you see related to this domain in them?

I never receive any Domain Sync Report emails. How can I enable this or check it?

[WHMCS John]

Hi @Looper,

To receive Domain Sync Report emails, your Admin Role must have the "System Email" email permission enabled: https://docs.whmcs.com/admins/admins/#role-permissions

[Looper]

17 hours ago, WHMCS John said:

What entries do you see related to this domain in them?

Here is the Domain Sync Report email I received. First, I manually changed those domain statuses to Active, but after the sync, they were automatically changed back to Transfer Away. I don’t see anything else mentioned in that email.

[WHMCS John]

Hi @Looper,

Your domain registrar is saying the domain isn't in your account.

Which registrar module is assigned to these domains?

Do you see any Registrar Error on screen on the client's Domains tab?

Are the domains active in your account at your registrar?

[Looper]

6 hours ago, WHMCS John said:

Your domain registrar is saying the domain isn't in your account.

 

Weird, because all those domains are in my registrar account

6 hours ago, WHMCS John said:

Which registrar module is assigned to these domains?

 

https://marketplace.whmcs.com/product/6516-itcom-registrar-module

6 hours ago, WHMCS John said:

Do you see any Registrar Error ob screen on the client's Domains tab?

 

I don’t see any on-screen error on the client’s domain tab, only the status shows as ‘transfer away.” and the domains are highlighted in red in the dropdown

 

6 hours ago, WHMCS John said:

Are the domains active in your account at your registrar?

Yes, all the domains are active in my domain registrar account

 

I think the module is causing this issue. I asked someone to review the ITcom WHMCS module, and he said:

Quote

In ITcom_Sync the logic wrongly flags domains as “Transferred Away.” It only treats result codes 1000/1001 as valid and then compares clID strictly to $params['clid']; any other 1xxx success/info code or a clID with different case/format will trigger transferredAway. Change the check to accept any 1xxx code, normalize clIDs before comparing, and only return transferredAway on real 2xxx errors or a confirmed different sponsor.

 

[WHMCS John]

Hi @Looper,

Thanks for that information.

Unfortunately the assistance we can provide for after-market modules is limited. However it sounds like the _Sync function in the module's code is treating the status of these domains as one indicating it's been transferred away: https://developers.whmcs.com/domain-registrars/domain-syncing/ 

I recommend contacting the vendor using Support link on the Marketplace listing so they can update the module code to better handle this situation.