Domain status automatically changed to 'transfer way'

[Looper]

We are facing a very strange issue. One of our domain statuses automatically changed from Active to Transfer Away. I checked the module logs but didn’t find anything specific, and everything seems to be working so far. However, I’m not sure why the status keeps changing.

When I checked the Domain Registrations area, those domains were not listed. But when I turned off Hide Inactive Clients, they appeared. I also tried to manually change the status back to Active, but after the next cron run, it strangely changed to Transfer Away again.

Any idea what might be causing this issue or how to fix it?

[DennisHermannsen]

The registrar module for that specific domain is changing it's status during the domain synchronization cron. That's my best guess.

[WHMCS John]

Hi @Looper,

The Domain Sync Report email will have the details. What entries do you see related to this domain in them?

[Looper]

1 hour ago, WHMCS John said:

Hi @Looper,

The Domain Sync Report email will have the details. What entries do you see related to this domain in them?

I never receive any Domain Sync Report emails. How can I enable this or check it?

[WHMCS John]

Hi @Looper,

To receive Domain Sync Report emails, your Admin Role must have the "System Email" email permission enabled: https://docs.whmcs.com/admins/admins/#role-permissions

[Looper]

17 hours ago, WHMCS John said:

What entries do you see related to this domain in them?

Here is the Domain Sync Report email I received. First, I manually changed those domain statuses to Active, but after the sync, they were automatically changed back to Transfer Away. I don’t see anything else mentioned in that email.