auxilex Posted May 21 Share Posted May 21 I do not have any 3rd party modules installed on the dashboard however after updating to 8.13 the page times out. I have the max_execution_time set to 10 minutes and had no issues prior to 8.13. The machine WHMCS is hosted on is not having any issues and all other pages in the client/admin area load properly. Any ideas as to the cause? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 22 WHMCS Support Manager Share Posted May 22 Hi @auxilex, Please can you enable the MySQL Slow Query Log, and then replicate the issue: https://dev.mysql.com/doc/refman/8.4/en/slow-query-log.html Please share here any queries taking longer than 1 second to execute. 0 Quote Link to comment Share on other sites More sharing options...
File_Explorer Posted June 4 Share Posted June 4 Can confirm this is happening - only on the admin home page slow query log shows the below - already opened a ticket with whmcs to see if they can sort this out because it's pretty annoying select SUM((amountin - fees - amountout) / rate) from `tblaccounts` left join `tblinvoiceitems` on `tblaccounts`.`invoiceid` = `tblinvoiceitems`.`relid` and `tblinvoiceitems`.`type` = 'Invoice' where `date` between '2025-01-01 00:00:00' and '2025-12-31 23:59:59' and `tblinvoiceitems`.`id` is null limit 1; 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted June 4 Share Posted June 4 (edited) I have this issue too! I'm on 8.13.1 Edited June 4 by TheHostingHeroes 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 4 WHMCS Support Manager Share Posted June 4 Hi @File_Explorer @TheHostingHeroes, Some users have reported poor performance of this query is resolved by updating their MySQL server version. So please try that first. As a workaround you can remove the /modules/widgets/Billing.php file. 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted June 4 Share Posted June 4 we're using MariaDB 11.4 and WHM doesn't have anything newer. i'll try removing the widget, thanks 0 Quote Link to comment Share on other sites More sharing options...
File_Explorer Posted June 4 Share Posted June 4 Removing the widget works yes, still working with someone via the ticket 0 Quote Link to comment Share on other sites More sharing options...
auxilex Posted June 4 Author Share Posted June 4 4 hours ago, File_Explorer said: Removing the widget works yes, still working with someone via the ticket I was hoping this would be solved in 8.13.1 but I guess not. Please post any permanent solution besides removing the widget if they find one. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Kailash Posted June 9 Share Posted June 9 Any fix available without removing that file? 0 Quote Link to comment Share on other sites More sharing options...
sahostking Posted June 9 Share Posted June 9 same issue with us. I upgraded mariadb from 10.6 to 11 which is the latest and still the same issue. So I had to rename the billing.php file so long until they resolve this or provide a hotfix. 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted Monday at 11:07 AM Share Posted Monday at 11:07 AM has anyone got a working fix for this yet? 0 Quote Link to comment Share on other sites More sharing options...
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