bendex Posted February 8, 2008 Share Posted February 8, 2008 Hi, All the mail sent to customers from WHMCS ends up in their junk folders. 90% of my customers seem to use free email accounts. I use hotmail myself, and I get automated emails from other companies which don't go to my junk folder, so there must be something wrong with mail generated from WHMCS. Has anyone found a way around this? Thanks, Ben. 0 Quote Link to comment Share on other sites More sharing options...
mstorman Posted February 8, 2008 Share Posted February 8, 2008 try using SMTP authentication instead of PHP mail. 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted February 8, 2008 Share Posted February 8, 2008 Hi, Nothing wrong with mail generated by WHMCS As mstorman said try using SMTP instead. Also ensure you have postmaster@ and abuse@ addresses setup and the from address exists. And a SPF record can help Thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 9, 2008 Share Posted February 9, 2008 check ... the rDNS for your IP the from address of the mails will actually accept *incoming* email 0 Quote Link to comment Share on other sites More sharing options...
wizzy420 Posted February 9, 2008 Share Posted February 9, 2008 It might also help (a tiny bit) if you setup proper SPF records for your domain. 0 Quote Link to comment Share on other sites More sharing options...
brianoz Posted February 10, 2008 Share Posted February 10, 2008 May help to use an SPF record, even if it's very open. Use the various DNS tools out there to ensure you have your DNS set up correctly. Don't even think about anything else before you've checked your reverse DNS - nothing will receive email from you without one of those being set up. Definitely use SMTP rather than php mail(). You can always ask hotmail what they would recommend - they have reasonable support, providing you ask clear and intelligent questions. I suspect it can help if you create a hotmail account, or better, use an existing one, email it and then retrieve your email out of the spam folder and add it to address book etc. I've heard comments that hotmail use this to assess validity of incoming email sources, not sure if that's true or not, but worth a go. 0 Quote Link to comment Share on other sites More sharing options...
bendex Posted February 10, 2008 Author Share Posted February 10, 2008 Thanks everyone. Changing to SMTP worked. Ben. 0 Quote Link to comment Share on other sites More sharing options...
railto Posted February 11, 2008 Share Posted February 11, 2008 changing to smtp mail appears to have fixed our mail issues too 0 Quote Link to comment Share on other sites More sharing options...
ServMap Posted February 24, 2008 Share Posted February 24, 2008 I use SPF, SMTP, properly set rDNS, domainkeys, my IPs is clean, have postmaster@ and abuse@ but mail from whmcs are always go to junk folder can someone help? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 24, 2008 Share Posted February 24, 2008 Perhaps there's something in the content of your emails that sets off the filters? 0 Quote Link to comment Share on other sites More sharing options...
ServMap Posted February 25, 2008 Share Posted February 25, 2008 nothing fancy in my mail message here is the sample [message] ----- Ticket Information Ticket ID: #[TicketID] Status: [status] URL: [TicketLink] 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted February 25, 2008 Share Posted February 25, 2008 not sure if you are aware but changing to smtp all the emails are sent with the email you are using to autheticate, so if you have used lets say support@ for smtp authentication all thge emails ( no matter what you have filled out for sales department, or any other department in the support area) will be sent with support@ email as From.....one of the reasons why we are not using SMTP :-( Thanx! 0 Quote Link to comment Share on other sites More sharing options...
ServMap Posted February 25, 2008 Share Posted February 25, 2008 not really, I got support@, sales@, etc respectively on From address, while I'm using other@ for authenticating SMTP 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted February 25, 2008 Share Posted February 25, 2008 hmmm...perhaps is a bug in 3.4.1 where i am. Thanx! 0 Quote Link to comment Share on other sites More sharing options...
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