wildhoster Posted February 5 Share Posted February 5 I have a client who pays monthly automatically via his credit card. Recently he had an issue with his website which he asked me to fix for him, which I did. Shortly after, I sent him an invoice for an hour's work. But the payment was taken immediately from his credit card without his authorisation. Is this normal behaviour? He was surprised that he didn't even have time to check the invoice. As it happens, he didn't mind, but I think other clients would not be happy if this happened. What did I do wrong? Is there a way to prevent a new one-off invoice being paid automatically like this? Thanks 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 5 Share Posted February 5 Next time, you might make it a quote. He accepts, you do the work, turn it into an invoice which then gets paid. 1 Quote Link to comment Share on other sites More sharing options...
Damo Posted February 5 Share Posted February 5 How did you create the invoice? billable items and create invoice let you set the due date before publishing and sending. 0 Quote Link to comment Share on other sites More sharing options...
wildhoster Posted February 5 Author Share Posted February 5 7 hours ago, Damo said: How did you create the invoice? billable items and create invoice let you set the due date before publishing and sending. I have a separate product/service which is an hourly rate for development. I just added a new order for his client name with options set to create invoice and send email. I am not very familiar with WHMCS. Are not all invoices sent with an option to pay, and not just automatically debited? Is there an option to set the behaviour of a sent order? 0 Quote Link to comment Share on other sites More sharing options...
Solution Remitur Posted February 6 Solution Share Posted February 6 What module are you using to manage payments by credit card? If you're using i.e. Stripe it's normal: when a user has registered a credit card on your system, every invoice you issue with "stripe" payment will be automatically charged on the card at the due date. Fix n. 1 : issue the invoice with a due date somewhen in the future Fix n. 2 : issue the invoice with a different kind of payment (i.e. Bank Transfer): to pay it the user will be required to open the invoice, a choose the way to pay it 0 Quote Link to comment Share on other sites More sharing options...
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