sol2010 Posted March 22, 2023 Share Posted March 22, 2023 Currently have a client on a hosting package - set up as monthly recurring. If client gives 3 months notice, how best to "schedule" the end of that recurring billing? Or schedule the "account suspension" ? I just want to stop the billing.... I don't want to delete the account or the hosting account. If I set "Termination Date" does that actually terminate the hosting account from the server, or is that just an "end date" of the recurring billing? Thanks for the clarification 0 Quote Link to comment Share on other sites More sharing options...
Vox Posted March 22, 2023 Share Posted March 22, 2023 @sol2010 Once they have requested cancellation and chosen "End of the billing cycle" the product will not be invoiced when due. https://docs.whmcs.com/Cancellation_Requests However, it will be terminated if you have set a termination date or enabled the function in your "Automation Settings". https://docs.whmcs.com/Automation_Settings#Enable_Termination These settings will allow you to amend both the suspension and termination functions as you require. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 6, 2023 Share Posted April 6, 2023 7 hours ago, Debra Porter said: this will depend on the specific hosting provider and billing system you are using Seems to me that billing system is WHMCS? 1 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted April 7, 2023 Author Share Posted April 7, 2023 No more generic text please. Can someone from WHMCS actually give a definitive answer to my questions ? As I have mentioned in my OP - I DON'T WANT TO TERMINATE I simply want to MANUALLY set in admin - and schedule the end of the cycle for that particular service and that particular client. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 7, 2023 Share Posted April 7, 2023 5 hours ago, sol2010 said: No more generic text please. That was a spammer. Copied content followed by badly hidden spam link. 0 Quote Link to comment Share on other sites More sharing options...
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