pbhosting Posted January 15, 2008 Share Posted January 15, 2008 Im getting this error when i try to create a package for a client. As far as i can tell, everything is set up properly. Its located inside my WHM area, but the billing software wont create the account and gives me: Package Not Allowed or Exceeded Resource/Account Allocation but i have no resource or account allocation settings set. everything is wide open. My second question is, if i want to give someone unlimited bandwidth/storage, how do i do that? ive tried -1 and 0, but it keeps kicking it out as not valid. any ideas? James:? 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted January 15, 2008 Share Posted January 15, 2008 I ran into this when testing out the package upgrade function. I couldn't be bothered and simply disabled the upgrade feature. 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 well thats the thing, im not upgrading. im setting up a completely new package for the client. and its not working 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 15, 2008 WHMCS Developer Share Posted January 15, 2008 have you tried putting 'Unlimited' instead of 0 or -1? 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 no actually i havent, let me go try that. thanks for that! 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 nope same problem even put unlimited in there anyone from whmcs care to comment, or anyone with other ideas? i need to get this moving.. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 15, 2008 Share Posted January 15, 2008 Package Not Allowed or Exceeded Resource/Account Allocationbut i have no resource or account allocation settings set. everything is wide open. Do you have root WHM access or reseller access? If not root, there may be restrictions placed on the reseller account(s) that prevent overselling, creating accounts that don't have corresponding packages, feature limits, etc. This is set using the root WHM. My second question is, if i want to give someone unlimited bandwidth/storage, how do i do that? ive tried -1 and 0, but it keeps kicking it out as not valid. Related to above error? 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 the first part, is in tandem with the second problem. it wont let me create a package for the client at all. its giving me that error. if i try a limited account, it errors out, so i tried setting it to unlimited (the client is one of my oldest, most faithful clients ive ever had) it still errors out james 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 15, 2008 WHMCS Developer Share Posted January 15, 2008 Have you got your cPanel has in correctly from WHM? 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 im sorry, i dont understand? my cpanel for my domain works fine, and it appears to work fine for another domain on the server. but it still doesnt work 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 15, 2008 WHMCS Developer Share Posted January 15, 2008 Do you have your access hash setup in the server configuration? (http://www.yourdomain.com/pathtoWHMCS/admin/configservers.php) Does it match the one in WHM? (http://www.yourdomain.com/whm) 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 access hash? i guess i have no idea where to find that, any ideas? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 15, 2008 WHMCS Developer Share Posted January 15, 2008 in WHM, in the menu on the left 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 ok i think i found it, but its still not working. its under the set up remote access right? i put it in, didnt work 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 15, 2008 Share Posted January 15, 2008 Question: Are you setting up this account as a reseller on the installation server, or as root? 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 the client is not a root user, hes going to have his own package. 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 so ok, i created a test account, signed up for service, and tried to create it with the new user, figuring maybe its something wrong with my one client. well it still failed ;( im starting to wonder if this software hates me! lol 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 15, 2008 Share Posted January 15, 2008 You misunderstand. In WHMCS, are you connecting to the installation server as a reseller on that box to set up the end user's account, or are you connecting as the WHM root user in order to set up thier account? For the record, if you didn't have the remote access key right, it wouldn't let you connect (unless you used the password instead). The error you get is WHM saying it won't let you set up the account because of limitations, so you're connecting. 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 ok, in that case im connecting at a reseller to this box. to set up the end user. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 15, 2008 Share Posted January 15, 2008 Ok, good. That means that you must have the package set up on the installation server in order to call and use it for this client. In other words, you can't create a custom package automatically when installing as a reseller. Do you have the package set up on the server already? Did you also add that same package name (exactly, as in user_packagename) in WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 yes i have the package already created in whm. and ive added the same package name in the whmcs. still no luck 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 15, 2008 Share Posted January 15, 2008 Ok, so since this is a reseller account, do you also have root WHM access? You would need to check if there are any restrictions on setting up accounts, such as how many, or total space/resources allowed per reseller. 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 15, 2008 Author Share Posted January 15, 2008 ok, ill have to check that later i guess.. time to head to work sorry for all the trouble folks. i like what i see of whmcs so far, other than either it, or the server not playing well. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 15, 2008 Share Posted January 15, 2008 Look me up later if you need a hand still. 0 Quote Link to comment Share on other sites More sharing options...
pbhosting Posted January 17, 2008 Author Share Posted January 17, 2008 mr bear, i want to thank you for all your help. i finally got it working. it was a setting somewhere else that was causing the issue.. haha i guess server security was set just a tad tooooo tight. but hey in this day and age cant ever be too protected eh? thanks again to everyone who helped. it works great now! yay for whmcs! 0 Quote Link to comment Share on other sites More sharing options...
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