rivermobster Posted August 22, 2022 Share Posted August 22, 2022 Hey team, I have tried to open a new support ticket THREE times today, and they don't seem to be working! Once I hit Submit Ticket, nothing shows up under Open Tickets. I just replied to an old ticket to see if I can get a reply? Thanks for any insight!!! -Joe Posted here as well: 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 23, 2022 WHMCS Support Manager Share Posted August 23, 2022 Hi there, I can confirm that our systems are fully operational and no reported outages in the past 24 hours. We are currently receiving support tickets via https://www.whmcs.com/submit-a-ticket/ If your license is provided by a reseller, please use https://www.whmcs.com/submit-a-ticket-reseller/ 1 Quote Link to comment Share on other sites More sharing options...
rivermobster Posted August 23, 2022 Author Share Posted August 23, 2022 (edited) I just tried it again, still didn't work. Screen shot attached... PLEASE help!!! Edited August 23, 2022 by rivermobster 0 Quote Link to comment Share on other sites More sharing options...
rivermobster Posted August 23, 2022 Author Share Posted August 23, 2022 Grrrrrrrrrrrrrrrrrrrrrrrrrrrrr.... On my FIFTH attempt to open a ticket, it worked. Why? I did NOT attempt to attach any screen shots! When I tried to open a ticket with screen shots attached, the ticket would not OPEN!!! I did NOT get any error messages either. Can you please investigate what the issue could be?? Ticket that did open: #BQR-898397 Thanks for looking into this... -Joe 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 23, 2022 WHMCS Support Manager Share Posted August 23, 2022 Hi @rivermobster, I've just tested personally and can confirm that the ticket submissions is working normally. Screenshot attached. Feel free to attach a screenshot here. It wasn't included in your post. What is the filesize of the image you're trying to attach? 1 Quote Link to comment Share on other sites More sharing options...
rivermobster Posted August 23, 2022 Author Share Posted August 23, 2022 Yes, I deleted the screenshot. It had log in information in it. A new ticket would not open when I attached screen shots to it. I WAS able to open a ticket without any screen shots attached. Please check your PM's... Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 23, 2022 WHMCS Support Manager Share Posted August 23, 2022 @rivermobster, What is the filesize and filetype of the image you're trying to attach to the ticket, please? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 25, 2022 WHMCS Support Manager Share Posted August 25, 2022 Hi @rivermobster, Thanks for bearing with me whilst I researched the matter. Currently the largest attachment which our helpdesk will accept in a single request is 8MB, which is why you were able to submit the 3 images between 2.2MB and 4MB individually, but not all at once. I've raised this matter with our website team to be addressed, so that users will get an explanation message instead of being returned to the beginning. In the meantime please keep total attachments on a single message below 8MB. Thanks for taking the time to report your experience and for the follow-ups via PM. 1 Quote Link to comment Share on other sites More sharing options...
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