Where comes the spam emails?

[alanccw]

Hi,

I just try to figure out how the spam emails go to my support department.

For example, for one department, I uses a Gmail account example@gmail.com, and use cron task to import emails via POP3. I set to archive the emails in Gmail after importing it. Now I think there are only two ways to submit a ticket:

1. Via a submit ticket form.

2. By sending emails to example@gmail.com

I check "Support Ticket Mail Import Log", and find the spam ticket will have a "Ticket Imported Successfully" entry in the log. I submit a ticket via method 1 above, and find the ticket will not create a log entry, so the spam ticket is not created with method 1. I then check the archived emails in Gmail but cannot find the spam tickets, so the spam ticket is also not created with method 2.

So, I just wonder where the spam emails come?

[alanccw]

How to remove this post? I have figured out the problem.

[bear]

Perhaps posting what the problem was in case someone comes along with the same issue would be better than removing it or posting "fixed it!" like some do. Nothing more frustrating than having a problem, searching, then coming across posts that don't provide the solution. 😉

[alanccw]

Yes, you are correct. Other than the 2 ways I provided, I miss the 3rd method:

1. Ticket imported via pipe.

I check cPanel > Email > Default address and find there are some domains whose default address is set to pipe into WHMCS, which causes a lot of spams. After removing the pipe, everything is OK.