garybarr Posted June 17, 2022 Share Posted June 17, 2022 (edited) 2 hours ago, my Cpanel server auto-updated to version 104.0.4 and it kicked me out to a login screen. I can enter my info, but it just goes back to the same screen, no errors, no password mistake.... Just the exact same screen without my info. Our co-workers tried on theirs, different browsers, but no luck. I've been working with Hostgator support for 3 hours now, but no luck on finding the issue. WHMCS IS working until someone logs in. On the user side, it gives a Invalid CSRF Protection Token error. Anyone else run into this or have an idea on how to fix it? PHP7.4 Cpanel 104.0.4 Edited June 17, 2022 by garybarr 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 18, 2022 WHMCS Support Manager Share Posted June 18, 2022 Hi @garybarr. Please follow these troubleshooting steps: https://help.whmcs.com/m/troubleshooting/l/678268-troubleshooting-login-problems 0 Quote Link to comment Share on other sites More sharing options...
techboy Posted June 22, 2022 Share Posted June 22, 2022 Dear @WHMCS John Facing same issue and your provided solution is't working. Please guide me how to fix this. also @garybarr please guide me if your issue is resolved. 0 Quote Link to comment Share on other sites More sharing options...
wizardblack19 Posted June 23, 2022 Share Posted June 23, 2022 tengo el mismo problema, no puedo hacer login, me bloque la ip pero las credenciales son correctas. 0 Quote Link to comment Share on other sites More sharing options...
wizardblack19 Posted June 23, 2022 Share Posted June 23, 2022 Cambia el almacenamiento de las sesiones a base de datos con esto $session_handling = 'database'; con eso logre ingresar. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 23, 2022 WHMCS Support Manager Share Posted June 23, 2022 Hi all, This behaviour suggests a problem with PHP session file storage on your server. Attached is a simple script to test PHP sessions on your environment. Please unzip and upload to your public_html directory and visit in your browser. Every time you refresh the page, the number should increase 1,2,3,4 etc... However if the number stays at 1 on your server, this means there is a problem with the PHP sessions configuration that your server admin/hosting provider will need to investigate and resolve. sessiontest.zip 0 Quote Link to comment Share on other sites More sharing options...
yohanecs Posted August 6, 2022 Share Posted August 6, 2022 On 6/23/2022 at 5:38 PM, WHMCS John said: Hi all, This behaviour suggests a problem with PHP session file storage on your server. Attached is a simple script to test PHP sessions on your environment. Please unzip and upload to your public_html directory and visit in your browser. Every time you refresh the page, the number should increase 1,2,3,4 etc... However if the number stays at 1 on your server, this means there is a problem with the PHP sessions configuration that your server admin/hosting provider will need to investigate and resolve. sessiontest.zip 731 B · 1 download I encountered the similar problem, and after running this test file, I discovered that there are several .htaccess,.user.ini, php.ini, files in the home directory that were created by cPanel and include incorrect session save path. I corrected the path and saved the file. WHMCS login works fine after that. Check all the .ini files in home directory and public_html 0 Quote Link to comment Share on other sites More sharing options...
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