snake Posted November 24, 2021 Share Posted November 24, 2021 I am having an issue on more than 1 whmcs installation, where products next due dates have not been updated after payment was made. I have had this exact issue at a another company I worked some years ago, and it was never resolved and dragged on for several years. The only answer we ever got from support was "let us know if it happens again" every time it happened. We let them know when it happened again, but they could never figure out why, and just got the same answer "let us know if it happens again" answer each time. As a result the company lost £thousands on services that were not being invoiced, because there was no way to know when it had happened and what clients had been affected, other than to manually check every single clients products and services every month. Does anyone know of any way to detect when this has happened? As I don;t want to end up in the same predicament. 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted November 24, 2021 Share Posted November 24, 2021 Whmcs in my opinion and experience, does seem to struggle with billing - I could never work out why it was so wildly inaccurate or inconsistent! We had an issue with credits on upgraded products- which support said was just us! I think they now classify it as a feature, not a bug! 😝 That was never fully resolved so we had to process them all manually! Then came processing card payments.... again.... just us (except for all the people complaining here) which I believe was resolved - our last remaining instance is on 8.3 but someone has complained to me about it happening on the latest- although I haven't seen it myself so I can't be sure! I have no reason to doubt them however so I'll assume it to be true! Then there's the currency, swapping out a currency for another without calculation of exchange rates doesn't quite work right! £5 and €5 aren't the same.... again, support says just us! But it's quite a common complaint! For us as end users it's hard to explain to the tax man that it's it's feature and not a bug! They probably wouldn't agree! Thank god they added a new market connect product or I'd start to think it doesn't offer value for money! In regards to your issue - do you mean it's not changing the due date after payment and then suspending or that it's so far behind it just leaves provisioned services running without charging? Over the years I think they've had features for both scenarios 0 Quote Link to comment Share on other sites More sharing options...
snake Posted November 24, 2021 Author Share Posted November 24, 2021 when I had this issue previously, the next due date not getting updated resulting in future invoices not being generated. So the client just never got billed again for that product. And it also results in WHMCS suspending the service, even though the invoice is paid. so obviously for those services that do have automatic suspension, I do discover the issue that way, and have a pissed customer at the same time. but for the products that do not have any automatic suspension, I will never know about the issue unless the customer tells me or I find out by chance. 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted November 24, 2021 Share Posted November 24, 2021 Yeah that's awful as you've ruined that relationship with a client with an incorrect suspension! It can bring their entire business to a halt - outside of your problem with wanting to run your business it's awful for clients! Do the logs indicate anything untoward? 0 Quote Link to comment Share on other sites More sharing options...
snake Posted November 24, 2021 Author Share Posted November 24, 2021 nope nothing in the logs. I originally thought the issue was related to GoCardless module, but then I found the exact same issue on another site with a stripe payment. 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted November 24, 2021 Share Posted November 24, 2021 Whmcs, be whmcs-ing I guess! Support will most likely act shocked! Maybe put in a feature request "functioning billing" and hope they decide to give it a go one day! 0 Quote Link to comment Share on other sites More sharing options...
snake Posted November 24, 2021 Author Share Posted November 24, 2021 it seems you know them well 🙂 0 Quote Link to comment Share on other sites More sharing options...
Albert 09 Posted November 30, 2021 Share Posted November 30, 2021 You'll have to in order to fix the problem for that client, yes. But generally no you shouldn't have to. Paying an invoice generated by WHMCS for the hosting service is supposed to automatically advance the next due date. 0 Quote Link to comment Share on other sites More sharing options...
snake Posted December 29, 2021 Author Share Posted December 29, 2021 On 11/30/2021 at 4:55 AM, Albert 09 said: You'll have to in order to fix the problem for that client, yes. But generally no you shouldn't have to. Paying an invoice generated by WHMCS for the hosting service is supposed to automatically advance the next due date. yes this is exactly the point. You shouldn't have to do this and fix such issues, it is meant to happen automatically. If the next due date is not updated, then it might stop invoicing the customer and you do not get paid. As I mentioned, this issue occurred at a previous company and dragged on for years, never got fixed, and resulted in huge losses because clients were not being billed. I am now having to regularly check the "next due date" for all clients services to make sure the issue is not occurring. 0 Quote Link to comment Share on other sites More sharing options...
andrezzz Posted December 29, 2021 Share Posted December 29, 2021 3 hours ago, snake said: yes this is exactly the point. You shouldn't have to do this and fix such issues, it is meant to happen automatically. If the next due date is not updated, then it might stop invoicing the customer and you do not get paid. As I mentioned, this issue occurred at a previous company and dragged on for years, never got fixed, and resulted in huge losses because clients were not being billed. I am now having to regularly check the "next due date" for all clients services to make sure the issue is not occurring. Hello, I'm sorry to bother you, but to try to help in some sort, does it happen with all of your Hosting Services? 0 Quote Link to comment Share on other sites More sharing options...
snake Posted December 30, 2021 Author Share Posted December 30, 2021 For the benefot of anyone else who may be having this issue. If you have the "Continuous Invoice Generation" enabled under Configuration > System Settings > General Settings > Invoices tab. Then this at least does result in the invocies still being generated even if the next due date doesn't get updated. 0 Quote Link to comment Share on other sites More sharing options...
Linuc82 Posted March 17, 2022 Share Posted March 17, 2022 We are now having the exact same issue. Clients pay for services, but the invoice's next due date is not updated to the next month. Nothing in the logs. 0 Quote Link to comment Share on other sites More sharing options...
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