Getting spammed by my own server about license limits!!

[ADz83]

Hi,

I'm about 20 client away from changing a license.    I'm still likely  to be under this limit in months to come as I run a small business.

I'm getting spammed by my own server every single day by an annoying AF email about being near the license limit.

I know I can set filters and filter it out but I'm using an email service that has limits on email totals/charges etc and I don't want my system sending out unwanted and unnecessary emails.  Especially without my permission. 

WHMCS support are completely and utterly useless and not helping me at all.     All they're doing is pasting their feature request reply nonsense.    This is totally unacceptable behaviour from a software company to basically force me to spam myself.  If they want to spam me do it from their own servers!  There should be a way to stop these emails if we don't want them being sent.

Does anybody know a way to stop WHMCS sending out these emails?

[WHMCS John]

Hi here,

Thanks for sharing your feedback on the daily client limit warning email. This is the first piece of feedback regarding this message I can recall receiving in the past 5 years or so.

To date we've not been asked about changing the frequency of the notification, so would be interested to understand more about the impact it's having upon your business and that of our other users.

Please do share constructive information on the user story I've taken the liberty of creating here: https://requests.whmcs.com/idea/reduce-frequency-of-license-limit-notice-emails

[ADz83]

2 hours ago, WHMCS John said:

Hi here,

Thanks for sharing your feedback on the daily client limit warning email. This is the first piece of feedback regarding this message I can recall receiving in the past 5 years or so.

To date we've not been asked about changing the frequency of the notification, so would be interested to understand more about the impact it's having upon your business and that of our other users.

Please do share constructive information on the user story I've taken the liberty of creating here: https://requests.whmcs.com/idea/reduce-frequency-of-license-limit-notice-emails

 

I have already answered that in my OP and in support tickets.

[ADz83]

5 hours ago, WHMCS John said:

Hi here,

Thanks for sharing your feedback on the daily client limit warning email. This is the first piece of feedback regarding this message I can recall receiving in the past 5 years or so.

To date we've not been asked about changing the frequency of the notification, so would be interested to understand more about the impact it's having upon your business and that of our other users.

Please do share constructive information on the user story I've taken the liberty of creating here: https://requests.whmcs.com/idea/reduce-frequency-of-license-limit-notice-emails

That's because you have now very recently LOWERED the amount of clients we can have on our price bracket!!!  So before we would not have had these emails. 

The issue is that I will highly likely not need to upgrade my license for months even though I am within 10% of the next level so you are basically hounding me every single day in an attempt to force be into upgrading unnecessarily to avoid these emails being sent by my system every single day. This is clear extortion.  You are eating away at my email sending limit without my authorisation.

You're acting like the maffia.  You're hounding me day in day out basically telling either pay more or we will continue to hound you and nothing you can do about it.

I would also question whether what you are doing is even legal because there is no opt-out or unsubscribe option for this particular email.  Surely that is breaking US, UK and EU law and regulations??

1. What justification do you have for sending these emails via my server instead of your own?
2. What justification do you have for not giving me an opt-out option?
3. What justification do you have for sending this email every single day to me instead of once a week or month or even just a notification in Admin area?

Edited October 25, 2021 by ADz83

[SeanP]

Maybe try preventing the email from being sent using an EmailPreSend hook?  I'm not sure if that will work, but it might be worth a try.

https://developers.whmcs.com/hooks-reference/everything-else/#emailpresend

[ADz83]

1 hour ago, SeanP said:

Maybe try preventing the email from being sent using an EmailPreSend hook?  I'm not sure if that will work, but it might be worth a try.

https://developers.whmcs.com/hooks-reference/everything-else/#emailpresend

 

Thanks.   I'll give it a go.    

As far as  can tell the following code should block emails with title of "License Limit Near" ?

 

[edit]  Ah after reading again it seems like it's the template name you have to enter not email title.  I don't think it's possible to use the presend as HWMCS isn't using or providing access to the email template in WHMCS. 

 

I HIGHLY suspect they are sending these license emails out via my own server instead of their own specifically so they can circumvent the US, UK and EU regulation around spam emails.  They are providing no opt-out or unsunscribe link in these emails and no way to stop the sending of them.   

 

<?php

add_hook('EmailPreSend', 1, function($vars) {
    $merge_fields = [];
    if ($vars['messagename'] == 'License Limit Near' && $vars['relid'] == 2) {
        //Stop the email from sending a specific message and related id.
        $merge_fields['abortsend'] = true;
    }
    return $merge_fields;
});

 

Edited October 26, 2021 by ADz83

[WHMCS John]

Hi,

These important notification emails are grouped under the System Emails category, so as an immediate option can all be disabled by unticking that Email Notification option from your Administrator Role (Configuration > System Settings > Administrator Roles > Edit).

[ADz83]

2 hours ago, WHMCS John said:

Hi,

These important notification emails are grouped under the System Emails category, so as an immediate option can all be disabled by unticking that Email Notification option from your Administrator Role (Configuration > System Settings > Administrator Roles > Edit).

Thankyou but that isn't really a viable solution.  That is like burning a house down to kill a spider.