Error: Call to a member function getRawAttribute() on null

[Bia2Host.Com]

hi dears.

after i update to 8.3.1 when i want go to a client profile i get this error :

 

Error: Call to a member function getRawAttribute() on null in /home/x/x/x/admin/clientssummary.php:0
Stack trace:
#0 {main}

 

please help me.

thanks.

[WHMCS John]

Hi there,

This error indicates the client account contains an orphaned service. Ie. A service without a valid product assigned to it:

SELECT * FROM tblhosting WHERE packageid NOT IN (SELECT id FROM tblproducts);

 

One potential approach to resolve this might be:

1. Create a new hidden product (Configuration > System Settings > Products/Services)
2. Call it something like "Orphaned Product"
3. Save the product and take a note of the ID (tblproducts.id)
4. Then run this SQL query against your database:

UPDATE tblhosting SET packageid='x' WHERE packageid NOT IN (SELECT id FROM tblproducts);

Replace x with the ID of the newly created product.

As always, before making changes to your database, please backup.

[Creative Yadley]

Hi John, this is just to say thank you. I had a very similar problem and your approach helped me get it resolved in just a couple of minutes. Thanks again!

[Faizal1]

Had the same issue. Thanks @WHMCS John that fixed the issue with 5 accounts. Since these orphaned products now show up in the clients account. Is it safe to just delete those entries from the database or what's the best way to deal with them? Thanks

[WHMCS John]

Hi @Faizal1,

Glad to hear that helped!

If you do not require the orphaned records, they can be safely deleted via the admin UI. Navigate to the client's Products/Services tab and click More > Delete.

Relevant documentation: https://docs.whmcs.com/Clients:Products/Services_Tab#Delete

 

[Agnel Perez]

same problem here, 

client account not contains an orphaned service, every service have valid product assigned

the only way i find it to go around was:

add 

$disable_hook_loading = true;

into configuration.php file

until here work if twenty-one or my duplicate of twenty-one is set on System Theme

but when set Lagom 2 as a theme  error came back

Error: Call to a member function cssInjector() on null in /home/aaa/templates_c/cc9ea936d52fb3c54d0f68350338a8988d8ef771_0.file.head.tpl.php:88

line 88: <?php echo $_smarty_tpl->tpl_vars['RSThemes']->value['styles']['colors']->cssInjector(!$_smarty_tpl->tpl_vars['adminLoggedIn']->value);?>

with this:

$disable_hook_loading = true;

if i set like

$disable_hook_loading = false;

or comment

//$disable_hook_loading = true;

got this one

Error: Call to a member function isYearly() on null in /home/aaa/templates_c/6f90dc7889284c0fbbe03dbfe37684132f6f1c87_0.file.upsell.tpl.php:86

line: <?php if ($_smarty_tpl->tpl_vars['product']->value->pricing()->first()->isYearly()) {?>

 

anyone have this kind of issues or find a solution for?