RoninDesign Posted August 3, 2021 Share Posted August 3, 2021 (edited) No matter what I configure for Tax Rules or for the city, state, and country in any of my Clients' profile addresses, I can not get ANY other tax rules to match except the first one I created. When I delete the first tax rule, the very next one I created (second) is used for all invoices on all customers, no mater their address. Am I completely missing something?? Is the Customer profile not the address used to match against tax rules? Is the profile's city name not used for matching the tax rule's name?? I'm on the latest WHMCS version 8.2.1. I've tried creating new customers with many different address variations (lower case, upper case, etc), nothing works. Edited August 3, 2021 by RoninDesign 0 Quote Link to comment Share on other sites More sharing options...
RoninDesign Posted August 4, 2021 Author Share Posted August 4, 2021 Support got back to me and cleared up my confusion. Please delete this post. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
web2008 Posted August 5, 2021 Share Posted August 5, 2021 The Tax Rule use Country and State/Region, not the City or Address. In which Country are you located ? 0 Quote Link to comment Share on other sites More sharing options...
RoninDesign Posted August 5, 2021 Author Share Posted August 5, 2021 Yes, this was my misunderstanding. We have local municipal tax rates as well, so I thought Level 1 was for city and Level 2 was for state. My mistake! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted August 6, 2021 Share Posted August 6, 2021 On 4/08/2021 at 5:48 PM, RoninDesign said: Support got back to me and cleared up my confusion. Please delete this post. Thanks! @RoninDesign as outlined in our Community Guidelines we do not delete posts to ensure other users are able to benefit from knowledge, please take a moment to post your resolution so others are able to benefit. 0 Quote Link to comment Share on other sites More sharing options...
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