alanccw Posted May 15, 2021 Share Posted May 15, 2021 Hi, It seems that WHMCS will auto-logged out support staff and admins after some period. And that period is very short comparing with other software. So, where can I increase the auto-logout time? Thank you. 0 Quote Link to comment Share on other sites More sharing options...
string Posted May 16, 2021 Share Posted May 16, 2021 You need to increase the value of the session.gc_maxlifetime parameter in your php.ini. This will keep the PHP session longer in case of inactivity. 0 Quote Link to comment Share on other sites More sharing options...
alanccw Posted May 18, 2021 Author Share Posted May 18, 2021 I try to double session.gc_maxlifetime parameter from 1440 to 2880, but it seems that does not work. Take a example, I login WHMCS and cPanel as the same time. After some period, WHMCS will be logged out automatically but cPanel will not. 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted May 18, 2021 Share Posted May 18, 2021 Does your IP change often? If so, check the Security setting "Disable Session IP Check" in WHMCS settings and uncheck if it is checked. 0 Quote Link to comment Share on other sites More sharing options...
alanccw Posted May 18, 2021 Author Share Posted May 18, 2021 Thank you. However, my IP does not change. So I think that is not caused by this option. 0 Quote Link to comment Share on other sites More sharing options...
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