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Domain Transfer In Correct Workflow/Troubleshooting?


SD-Reg

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hello all,

We have successfully setup WHMCS and have a few hosting accounts running well, and are now testing out domain management. We are currently configured to use eNom as the registrar, sync appears to be working, and even the pricing sync is OK. We have initiated our first domain transfer away from GoDaddy into our own WHMCS environment.

GoDaddy side is showing "transfer pending". It's now been past the waiting period and date they gave in email communication for able to reject the transfer, so we are anticipating the transfer to now go through. In an effort to research and follow it along to see where in the process it is, our WHMCS (both as an admin and also as the user who is transferring the domain) is showing "transferred away", and eNom does not list the domain. Are there any other troubleshooting steps to check?

I guess we were expecting eNom to possibly have a "pending incoming" or something to show what is currently in process. Then the other confusing part is that WHMCS is showing transferred away - that makes sense from the GoDaddy side (even though it's not showing completed), but as far as our WHMCS and eNom is concerned, it should be incoming, and we don't appear to have a way to investigate further.

thanks in advance!

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