OX App Suite - Who Actually Supports This?

[Tefo Noke]

I have sold OX mail to a few clients, and like someone said, sometimes users just want good basic email without other bolted add-ons. I also provide Google workspace and O365. Exchange online is the closest to just email service, but pricing on OX mail is much better.

The only challenge is when something goes wrong, you tend to be on your own. The fact that you cannot manage the service directly on OX mail and have to do it via whmcs with it's limited capability is a major issue for me. 

A client's subscription just expired without notice to me. It was an annual subscription, and for some reason it expired after 3 months and all emails lost. I'm told there's nothing that can be done to restore those emails and I have to go back to the client on my knees and hope they'll understand. 

[jeffuk]

On 1/28/2022 at 6:52 AM, Tefo Noke said:

A client's subscription just expired without notice to me. It was an annual subscription, and for some reason it expired after 3 months and all emails lost. 

That's a little concerning, this is why I don't like working with third parties where you have little or no control. WHMCS being the middle man should do more to avoid stuff like this. 

Did you not recieve a notification from MarketConnect about this?

Sorry just to add, did you have credit in MarketConnect? Wouldn't that prevent this from happening?

Edited July 15, 2022 by jeffuk
Addition

[yggdrasil]

On 1/28/2022 at 1:52 AM, Tefo Noke said:

I have sold OX mail to a few clients, and like someone said, sometimes users just want good basic email without other bolted add-ons. I also provide Google workspace and O365. Exchange online is the closest to just email service, but pricing on OX mail is much better.

The only challenge is when something goes wrong, you tend to be on your own. The fact that you cannot manage the service directly on OX mail and have to do it via whmcs with it's limited capability is a major issue for me. 

A client's subscription just expired without notice to me. It was an annual subscription, and for some reason it expired after 3 months and all emails lost. I'm told there's nothing that can be done to restore those emails and I have to go back to the client on my knees and hope they'll understand. 

I think it's fair to say that they can't hold data forever if you don't renew a service. How many providers will actually keep data for longer when there is no payment?

[Businezz]

On 1/29/2021 at 10:34 AM, Cowboy said:

Today I decided to pull the trigger on trying this out with MarketConnect for the first time. I registered a new domain, added the $20 to my MarketConnect account and bought the App Suite + Productivity option. 

I got pretty flustered when trying to set up the cloud storage because when you install this app via the App Store for Mac it will ask you for a server URL, plus your account login details. The server URL isn't shown anywhere so a client trying to set this up on their own is going to probably be even more frustrated than I was. I eventually figured it out, but still. Not cool. 

So once I had the cloud storage figured out I got it working - very happy with that. I then set up my email account in Mac Mail and that was fairly easy to do. I sent a test email from the new domain and it went through fine. When I replied to it the reply never arrived. There was no bounce notice either, so I put this down to DNS still propagating from the new domain name. The first test reply from iCloud actually just arrived a few minutes ago, as did my last from the same domain (at least 9 hours later), but all the other tests I did in between using GMail haven't arrived yet. Assuming this is probably still a DNS propagation issue. 

What I need to know before I consider this as a viable alternative to Google Workspace (ptooie!) is whether it is possible to set up email aliases? I can't see anything on their systems on how to do it. I have sent an email to their support, but I havent even received an acknowledgement of that. 

Does anybody have any experience in setting this up? 

Oh yes, one more thing, there's a post on this community about a promotion on this product where mailboxes are billed at 0.01c until March. I got billed the full $2 and some change. What's up with that? 

What did you use as a server URL on the app? I couldn’t make it work on iOS. I tried using hostname, domain name, subdomain where whmcs is installed and what not. At the end I contacted whmcs and they said purchased ox email from marketconnect doesn’t support any server URL and we can not use their app. I know namecheap have their own server URL which works.