joedev0099 Posted October 27, 2020 Share Posted October 27, 2020 I'm using a mail addon that allows me to sell email hosting for domains. On the order form it will not accept the customers domain for his email address. I'm assuming this is because the system checks it as taken since they have already purchased that domain and they are using it on a hosting account. How can I make the order form accept their domain? Thanks -Joe 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 28, 2020 Share Posted October 28, 2020 Hi Joe, you could try unchecking the Block Existing Domains checkbox in setup -> general settings -> ordering https://docs.whmcs.com/Ordering_Tab#Block_Existing_Domains 0 Quote Link to comment Share on other sites More sharing options...
joedev0099 Posted October 29, 2020 Author Share Posted October 29, 2020 12 hours ago, brian! said: Hi Joe, you could try unchecking the Block Existing Domains checkbox in setup -> general settings -> ordering https://docs.whmcs.com/Ordering_Tab#Block_Existing_Domains This was in fact checked, I have unchecked and saved but I'm still receiving the error The domain you entered is not valid 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 31, 2020 Share Posted October 31, 2020 the domain is not using an unusual TLD is it - or is it something common like .com etc ? 0 Quote Link to comment Share on other sites More sharing options...
joedev0099 Posted November 1, 2020 Author Share Posted November 1, 2020 just a simple .com and its strange. Because other domains work just fine, I've tested it on the default theme to make sure that wasn't it. It was not. I have also reached out to the email module developer and I have been told the issue is not related to their module. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 1, 2020 Share Posted November 1, 2020 in some ways, there are too many unknowns with this - are you using a custom order form ? is this validation being done by WHMCS or the addon ?? actually, i'd have another concern about this, but let's park that to one side for now. i'd suggest going back to the developer on this - I doubt WHMCS support would look at it as it sounds a more third-party issue. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS SamP Posted November 2, 2020 WHMCS Technical Analyst II Share Posted November 2, 2020 This is a known issue and case #CORE-15554is resolved in WHMCS 8.0.3 - https://docs.whmcs.com/Changelog:WHMCS_V8.0.3 0 Quote Link to comment Share on other sites More sharing options...
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