Slack notification configuration.

[Damo]

Hello,

The Notification Setup isn't showing any private channels.  I've the permissions as follows (based on the config guide)

But at this stage https://docs.whmcs.com/Notifications#Creating_a_Notification_Rule the only channels visible are Public.  Is there something else required to get it seeing the private channels?

[WHMCS John]

Hi @Damo,

A restriction of the Slack API means that bots cannot join Private Channels.

Please invite the bot to your private channel via the Slack app.

You should then be able to specify the private channel when creating the rule.

[Damo]

Thanks @WHMCS John that was simple to do.  And its name does appear with the * as per the docs.  You should add this step is required for private channels.

Oddly, we didn't have to do this with the SupportPal notifications bot.

[Damo]

Now when adding the notification I get the prompt, it then fails but the rule appears in the Notification Rules list.  Not a very informative error message!

[WHMCS John]

@Damo,

To troubleshoot an "An error occurred while communicating with the server. Please try again message:

Please enable Configuration > System Settings > General Settings > Other tab > Log Errors.

Reproduce the Error

Then review Configuration > System Logs to see the error detail.

[Damo]

Nothing gets logged when I recreate the error.

I tried both logging, displaying and both for good measure.