Oxzhot Posted September 10, 2020 Share Posted September 10, 2020 Hi, How do i remove "This notification was automatically generated by WHMCS" from the ticket mail footer? I have an branding removal license. Thank you for your reply. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 10, 2020 Share Posted September 10, 2020 2 hours ago, Oxzhot said: How do i remove "This notification was automatically generated by WHMCS" from the ticket mail footer? I don't think you can easily - both the logo and the text are hardcoded in an encrypted file. 2 hours ago, Oxzhot said: I have an branding removal license. WHMCS often say that the branding removal only applies to the client area - not the admin area or the admin emails. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted September 10, 2020 Share Posted September 10, 2020 Does that go just to the admin/support operator like that, or is the client also seeing it? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 10, 2020 Share Posted September 10, 2020 1 minute ago, bear said: Does that go just to the admin/support operator like that, or is the client also seeing it? should be admins only, not clients - it's an admin notification email. 0 Quote Link to comment Share on other sites More sharing options...
Oxzhot Posted September 11, 2020 Author Share Posted September 11, 2020 20 hours ago, brian! said: I don't think you can easily - both the logo and the text are hardcoded in an encrypted file. WHMCS often say that the branding removal only applies to the client area - not the admin area or the admin emails. Idd you don't see it at the clientside. 0 Quote Link to comment Share on other sites More sharing options...
-M- Posted September 11, 2020 Share Posted September 11, 2020 I also asked that before; but you cannot remove it. However it's indeed only for admins who see it. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted September 11, 2020 Share Posted September 11, 2020 I've personally never liked that branding free doesn't apply to the entire installation, but that's the addon you purchase, just to remove it from client side things. I'm sure it's prevented countless instances of company staff wondering what paid product is in use, and convinced hundreds of staff members striking out on their own to think first of WHMCS. That *is* the point of it, right? 😉 0 Quote Link to comment Share on other sites More sharing options...
Jodler Posted February 9, 2022 Share Posted February 9, 2022 Thats not exactly the case. - Receiving website contact form emails also have the branding, what do normal people to? Click Reply and answer to the client. So the footer will be part of the answer that is sent directly to the client. I'm now trying to find a solution to configure my email server to filter it. It's offending me we are paing 170+$ monthly for a non-branded version and now wasting time on such issues ... 0 Quote Link to comment Share on other sites More sharing options...
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