Hide ticket status

[Georgesosk]

Hi,

I'm looking to hide (or remove) the ticket status for clients from viewticket.php, supporttickets.php and clientarea.php

How can this be done?

Many thanks.

[Georgesosk]

Is this impossible?

[DennisHermannsen]

The easiest way would to just hide them using CSS.

Otherwise, you should do it using hooks - but it's going to be a bit tricky in this case.

[brian!]

12 hours ago, DennisHermannsen said:

The easiest way would to just hide them using CSS.

i'd agree with Dennis on this - if it were Six, you could hide the sidebar label in viewticket, and the label in the Tickets homepagepanel using CSS....

#Primary_Sidebar-Ticket_Information-Subject span {display: none;}
[menuitemname="Recent Support Tickets"] label {display: none;}

using CSS on the supporttickets table would be trickier - the following should work, but if it were me, i'd probably just edit the template! 🙂

#tableTicketsList thead th:nth-child(3) {display: none;}
#tableTicketsList tbody td:nth-child(3) {display: none;}

if it's a custom template, then using CSS should still work, but the classes and IDs might not necessarily be the same as those used with Six.