Norberto Ramirez Posted June 28, 2020 Share Posted June 28, 2020 good dayI have two problems with the whmcs system1. I can not enter the attached client area error image https://www.whmcs.com/members/clientarea.php2. I cannot enter the administration panel of my whmcs system (note: server change since the previous one will not be used anymore) attached error image 0 Quote Link to comment Share on other sites More sharing options...
Norberto Ramirez Posted June 28, 2020 Author Share Posted June 28, 2020 Perfect, I already solved problem # 2 that my license had but now the problem that I have had for a long time is # 1 0 Quote Link to comment Share on other sites More sharing options...
zitu4life Posted June 28, 2020 Share Posted June 28, 2020 hello @Norberto Ramirez 2 hours ago, Norberto Ramirez said: (note: server change since the previous one will not be used anymore) attached error image As you highlight server has changed (for example: domain change, IP, directory etc)...it means you need to re-issue your license. You need to logging in WHMCS login website to do that, if you bought your license on some hosting company or get it on reseller or vps\dedicated services, you should contact then by ticket and they can re-issue license for you. 1 Quote Link to comment Share on other sites More sharing options...
Norberto Ramirez Posted June 28, 2020 Author Share Posted June 28, 2020 4 minutes ago, zitu4life said: Hola @Norberto Ramirez Cuando resalte que el servidor ha cambiado (por ejemplo: cambio de dominio, IP, directorio, etc.) ... significa que debe volver a emitir su licencia. Es necesario para el registro de entrada WHMCS sitio web para hacer eso, si usted compró su licencia en alguna empresa de alojamiento o conseguir que en VPS \ servicios dedicados o distribuidor, debe ponerse en contacto luego por billete y que puede volver a emitir la licencia para usted. thank you very much but the other problem that I cannot start section in the WHMCS client area 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 29, 2020 Share Posted June 29, 2020 @Norberto Ramirez - whether you get your license from WHMCS or a host, you're still entitled to get support from WHMCS directly (e.g openinga ticket)... if you get your license directly from WHMCS - https://www.whmcs.com/support/ if you get your license from a reseller / host - https://www.whmcs.com/reseller-support/ 0 Quote Link to comment Share on other sites More sharing options...
Norberto Ramirez Posted June 29, 2020 Author Share Posted June 29, 2020 7 hours ago, brian! said: @Norberto Ramirez - ya sea que obtenga su licencia de WHMCS o un host, aún tiene derecho a recibir soporte de WHMCS directamente (por ejemplo, abrir un ticket) ... si obtiene su licencia directamente de WHMCS - https://www.whmcs.com/support/ si obtiene su licencia de un revendedor / host - https://www.whmcs.com/reseller-support/ I cannot enter the WHMCS protocol 0 Quote Link to comment Share on other sites More sharing options...
zitu4life Posted June 29, 2020 Share Posted June 29, 2020 7 hours ago, Norberto Ramirez said: I cannot enter the WHMCS protocol Hello, if you can not login on WHMCS official website, and also you are receiving message Login Details Incorrect. Please try again. Your may be using wrong password or wrong email...try resetting your password https://www.whmcs.com/members/index.php/password/reset/begin 0 Quote Link to comment Share on other sites More sharing options...
Norberto Ramirez Posted June 30, 2020 Author Share Posted June 30, 2020 (edited) 1 hour ago, zitu4life said: Hola, si no puede iniciar sesión en el sitio web oficial de WHMCS y también está recibiendo el mensaje Detalles de inicio de sesión incorrectos. Inténtalo de nuevo. Es posible que esté utilizando una contraseña incorrecta o un correo electrónico incorrecto ... intente restablecer su contraseña https://www.whmcs.com/members/index.php/password/reset/begin email never reaches me to reset password, I also wrote email to WHMCS support email Edited June 30, 2020 by Norberto Ramirez 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 30, 2020 Share Posted June 30, 2020 21 hours ago, Norberto Ramirez said: I cannot enter the WHMCS protocol then open a ticket via reseller support - you won't need to login... it's the same Support people that will be replying either way. 🙂 1 Quote Link to comment Share on other sites More sharing options...
Norberto Ramirez Posted June 30, 2020 Author Share Posted June 30, 2020 1 hour ago, brian! said: luego abra un ticket a través del soporte de revendedor : no necesitará iniciar sesión ... son las mismas personas de Soporte que responderán de cualquier manera. 🙂 perfect i'm going to try 0 Quote Link to comment Share on other sites More sharing options...
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