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hello   @Norberto Ramirez  

2 hours ago, Norberto Ramirez said:

(note: server change since the previous one will not be used anymore) attached error image

As you highlight   server has changed (for example:   domain change, IP, directory etc)...it means you need to re-issue your license. You need to logging   in  WHMCS login website   to do that, if  you bought your license on some hosting company or get it on reseller or vps\dedicated  services, you should contact then by ticket and they can  re-issue   license for you.

 

image.thumb.png.2f531d6d00708c0f0c0baee8c78aa72c.png

image.thumb.png.14c9d80ea466370fddd6fca83c1d147f.png

 

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4 minutes ago, zitu4life said:

Hola   @Norberto Ramirez  

Cuando resalte que el servidor ha cambiado (por ejemplo: cambio de dominio, IP, directorio, etc.) ... significa que debe volver a emitir su licencia. Es necesario para el registro de  entrada WHMCS sitio web para hacer eso, si usted compró su licencia en alguna empresa de alojamiento o conseguir que en VPS \ servicios dedicados o distribuidor, debe ponerse en contacto luego por billete y que puede volver a emitir la licencia para usted.

 

image.thumb.png.2f531d6d00708c0f0c0baee8c78aa72c.png

image.thumb.png.14c9d80ea466370fddd6fca83c1d147f.png

 

thank you very much but the other problem that I cannot start section in the WHMCS client area

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7 hours ago, brian! said:

@Norberto Ramirez - ya sea que obtenga su licencia de WHMCS o un host, aún tiene derecho a recibir soporte de WHMCS directamente (por ejemplo, abrir un ticket) ...

I cannot enter the WHMCS protocol

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7 hours ago, Norberto Ramirez said:

I cannot enter the WHMCS protocol

Hello, if you  can not login on WHMCS official website,   and also you are receiving message    Login Details Incorrect. Please try again.

Your may be  using   wrong password or wrong email...try resetting your password   https://www.whmcs.com/members/index.php/password/reset/begin

 

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1 hour ago, zitu4life said:

Hola, si no puede iniciar sesión en el sitio web oficial de WHMCS y también está recibiendo el mensaje     Detalles de inicio de sesión incorrectos. Inténtalo de nuevo.

Es posible que esté utilizando una contraseña incorrecta o un correo electrónico incorrecto ... intente restablecer su contraseña    https://www.whmcs.com/members/index.php/password/reset/begin

 

email never reaches me to reset password, I also wrote email to WHMCS support email

Screenshot_1.jpg

Edited by Norberto Ramirez

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21 hours ago, Norberto Ramirez said:

I cannot enter the WHMCS protocol

then open a ticket via reseller support - you won't need to login... it's the same Support people that will be replying either way. 🙂

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