HTTP instead of HTTPS on email templates?

[zitu4life]

Hello there

Today   a customer send an email saying that  when  he   tried to access to cpanel there is no https....After troubleshooting I saw that   he was using email received when buy new hosting account.

And  on email template for new hosting account    it  has   http by default.    I think perhaps   it should be   like that and there is no error regarding that....Assuming that   if it has HTTPS   customer could not  be able to login, since it is new account and no SSL where set yet!!!   is this true or   a better explanation   for why   WHMCS   email templates   are sent out without   https.

Can I  edit  to have better scenario?

Edited June 17, 2020 by zitu4life
correct english wrong words

[Evolve Web Hosting]

Just force HTTPS redirect in WHM settings, if you have a valid certificate and you'll be all set. Otherwise, you can manually update the 's' in each of the templates.

https://documentation.cpanel.net/display/68Docs/Tweak+Settings+-+Redirection

[zitu4life]

Actually I think the issue is that  WHMCS template  provides   IP address    on    those email template...or perhaps I have    wrong configuration on Setup>Products>Servers

Se   email example send out to client:

PS:   Of course I have edited    IP and domain....IP   is just   12 34   567   890 (fake informativos)

==============================================================

Login Details

Username: cpanelusername
Password: D12(P)D08aebsL

Control Panel URL: http://12.34.567.890:2082/
Once your domain has propagated, you may also use    http://www.customer-domain.com:2082/

Server Information

Server Name: My company server
Server IP: 12.34.567.890

If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below.

Nameserver 1: ns1.mycompanydomain.com (12.34.567.890)
Nameserver 2: ns2.mycompanydomain.com (12.34.567.890)

Uploading Your Website

Temporarily you may use one of the addresses given below to manage your web site:

Temporary FTP Hostname: 12.34.567.890
Temporary Webpage URL: http://12.34.567.890/~cpanelusername/

And once your domain has propagated you may use the details below:

FTP Hostname:   http://www.customer-domain.com
Webpage URL:   http://www.customer-domain.com

Email Settings

For email accounts that you setup, you should use the following connection details in your email program:

POP3 Host Address: mail.customer-domain.com
SMTP Host Address: mail.customer-domain.com
Username: The email address you are checking email for
Password: As specified in your control panel

Thank you for choosing us.

==========================================================================

I usualy   login to cpanel just using....

cpanel.mydomain.com
whm.mydomain.com

So   Is it needed to provided client   those  IP information or those template could be changed to provide

client cpanel login as
cpanel.customer-domain.com  which will have   HTTPS...I am wondering if   as it is IP adress the reason for not have HTTPS

[Evolve Web Hosting]

The IP Addresses are given so that your customer can access the new server before updating their DNS or while DNS is still propagating. I wouldn't suggest removing the IP address but you could add more text to further clarify their purpose.

[WHMCS ChrisD]

Thanks for your feedback, I'll raise this with the team for further review.

[zitu4life]

9 hours ago, EvolveWebHosting said:

The IP Addresses are given so that your customer can access the new server before updating their DNS or while DNS is still propagating. I wouldn't suggest removing the IP address but you could add more text to further clarify their purpose.

Yes you are absolutely right.   Removing IP is not a good idea due to domain propagation...So with IP address customer will be able to login immediately.   And  it is also leaving it   with   HTTP like WHMCS TEMPLATE currently is, because   if we change template to HTTPS will be some situation where   customer could not login:

1-  In some cases   server could has some configuration  conflict and  HTTPS will get unavailable, so   having HTTP by default means always customer will  be able to login;

PS: But I    agree that I could customize that email template, to get more clarified  and perhaps also remove some information there...and also   providing   a oficial login after propagation,   where client should know that  after  24 hours   he only should use   cpanel.customer-domain.com to login.

Edited June 18, 2020 by zitu4life