Ron the Web Guy Posted May 28, 2020 Share Posted May 28, 2020 I've checked the settings in the ADMIN area and I only have the one security question but for some reason it's showing up twice in the client area: I've tried adding additional security questions and the new ones show up in the drop down, but the 1st one stays there. How do I make it so only the drop down box is shown? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 29, 2020 Share Posted May 29, 2020 @Ron the Web Guy thanks for your post! Just checking have you possibly setup "What is your Dream Vacation" as a custom field on the client profile? You'll find these under Setup > Custom Client Fields 0 Quote Link to comment Share on other sites More sharing options...
Ron the Web Guy Posted May 29, 2020 Author Share Posted May 29, 2020 Hi Chris, No I didn't. The Custom Client Fields is blank. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 29, 2020 Share Posted May 29, 2020 And are you using the default six theme? 0 Quote Link to comment Share on other sites More sharing options...
Ron the Web Guy Posted May 29, 2020 Author Share Posted May 29, 2020 1 minute ago, WHMCS ChrisD said: And are you using the default six theme? Yes I am. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 29, 2020 Share Posted May 29, 2020 Hmm, ok that is a bit odd, I think we might need to transition that over to a ticket, before we do that can your share your client area URL here so I can take a quick look 0 Quote Link to comment Share on other sites More sharing options...
Ron the Web Guy Posted May 29, 2020 Author Share Posted May 29, 2020 3 minutes ago, WHMCS ChrisD said: Hmm, ok that is a bit odd, I think we might need to transition that over to a ticket, before we do that can your share your client area URL here so I can take a quick look https://www.99dollarbizsite.com/ I have a backup ADMIN account setup that you can use if you need access to the ADMIN area?? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 29, 2020 Share Posted May 29, 2020 @Ron the Web Guy I've taken a look at your Checkout, Register Page & Change Security and all load with a single security question for me, could you please try opening a incognito window and see if this helps please? 0 Quote Link to comment Share on other sites More sharing options...
Ron the Web Guy Posted May 29, 2020 Author Share Posted May 29, 2020 I am still seeing the extra security question field when signed into the #1 client account. I have tested the other client accounts and they do not show the extra security question field so it looks like it is limited/related to the #1 client account only?? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 29, 2020 Share Posted May 29, 2020 Hmm that is odd, I would suggest opening a ticket via https://whmcs.com/submit-a-ticket 0 Quote Link to comment Share on other sites More sharing options...
Ron the Web Guy Posted May 29, 2020 Author Share Posted May 29, 2020 1 minute ago, WHMCS ChrisD said: Hmm that is odd, I would suggest opening a ticket via https://whmcs.com/submit-a-ticket Got it. Thanks for trying. 🙂 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 29, 2020 Share Posted May 29, 2020 6 hours ago, Ron the Web Guy said: I am still seeing the extra security question field when signed into the #1 client account. I have tested the other client accounts and they do not show the extra security question field so it looks like it is limited/related to the #1 client account only?? I would consider this expected behaviour of Six - the reason why you're seeing it twice is because this client has already entered an answer to a security question - so the template is showing the question they chose and a field for the answer... that field is left blank in case they want to change their security question and/or answer - in order to do so, then will have to enter their existing answer again. after an answer has been updated, the template has access to the answer, so in the current session, it will show the answer (hidden as a password). if you had to, you could either get the page to show it by default if it exists - that's just a tweak to the template... either as a hidden password field or as text. 2 Quote Link to comment Share on other sites More sharing options...
Ron the Web Guy Posted May 29, 2020 Author Share Posted May 29, 2020 4 hours ago, brian! said: I would consider this expected behaviour of Six - the reason why you're seeing it twice is because this client has already entered an answer to a security question - so the template is showing the question they chose and a field for the answer... that field is left blank in case they want to change their security question and/or answer - in order to do so, then will have to enter their existing answer again. after an answer has been updated, the template has access to the answer, so in the current session, it will show the answer (hidden as a password). if you had to, you could either get the page to show it by default if it exists - that's just a tweak to the template... either as a hidden password field or as text. Got it. That makes sense now that you've explained it. I will leave this alone and not submit a ticket. Thanks for the extra info/context. 0 Quote Link to comment Share on other sites More sharing options...
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