ADDON welcome emails issue

[snake]

Hi Brian 🙂

I have just discovered the other day that my welcome emails for ADDONS are displaying the wrong product information.

so in the welcome email that is sent when customer purchases an addon, I have this.

Order ID: {$addon_subscription_id}
Product: {$addon_product}
First Payment Amount: {$addon_recurring_amount}
Recurring Payment: {$addon_recurring_amount}
Billing Cycle: {$addon_billing_cycle}
Next Due Date: {$addon_next_due_date}

 

But this is inserting the information about the parent product into the email instead of the addon.

I can't see how i'm doing anything wrong here,  these are obviously the correct shortcodes for addons, so what is going on here?

[wsa]

I report this on Nov 2015 and still nothing i see.

By Matt from WHMCS

Just wanted to let you know that I have reviewed this ticket and I can certainly understand your frustration. The handling of this ticket and issue report falls way below the expectations I have for our support team and is not indicative of how reports of functionality loss like this should get treated. We will be reviewing this case in further detail next week.

That said, speaking to the actual issue you reported, I agree with you that the addon name is something that should be being made available in the addon welcome emails for convenience. I'm unsure at this stage why that functionality would have been removed and that is something we will need to get the bottom of to ensure there wasn't a functional issue with it, but I have gone ahead and prioritised case CORE-9810 within my team. While I can't give any firm indication of timeframe for when the change for this will be released, we will do our best to ensure it is included as part of the next release.

In the meantime, rather than needing to create a hook, one alternative that's immediately available would be to use an if conditional based on the addon ID. Something like the following:

{if $addon_addonid == 1}Addon Product Name 1{elseif $addon_addonid == 2}Addon Product Name 2{elseif $addon_addonid == 3}etc...{/if}

Kind Regards,
Matt

 

[wsa]

Also you can try this am not sure it going to work because I stop tester this addon welcome email

Here are merge fields:

{$addon_id}
{$addon_service_id}
{$addon_addonid}
{$addon_billing_cycle}
{$addon_status}
{$addon_nextduedate}

 

[brian!]

15 hours ago, wsa said:

I report this on Nov 2015 and still nothing i see.

2015?? good Lord.

there is a mention of CORE-9810 in the v7.0 beta from 2016, and I can see another addon welcome email bugfix in v7.5.3, with no doubt a fix for that fix in v7.6

[wsa]

On 26th Nov 2015 (19:10) that when I open a ticket version

== Affected Version ==
WHMCS 6.2.0 RC

[wsa]

I check my ticket again that I report is this already fix 

V6.2.2 CORE-9415 - Ensure support for merge fields in addon welcome e-mails
V7.0.0 B1 CORE-9810 - Ensure Addon Name is available in Addon Welcome email
CORE-9640 still nothing yet

But if you go to Email Template you dont see this field

{$addon_id}
{$addon_service_id}
{$addon_addonid}
{$addon_billing_cycle}
{$addon_status}
{$addon_nextduedate}

[brian!]

14 hours ago, wsa said:

But if you go to Email Template you dont see this field

i'm not disputing that there is a bug here - just the amount of time they've been working on it and still haven't successfully resolved the issue.

[wsa]

5 years that I report and still not add it