Craft Posted March 25, 2020 Share Posted March 25, 2020 Hi guys, There is something strange happened today for me, I ordered a new service (RapidSSL) from the client account. The order has been created successfully and it was waiting for the configuration, but I found a Cancellation Request has been made automatically with an old date. I think it's a bug or something? check the screenshots. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 25, 2020 Share Posted March 25, 2020 28 minutes ago, Craft said: The order has been created successfully and it was waiting for the configuration, but I found a Cancellation Request has been made automatically with an old date. anything in the activity log that shows the cancellation was created today, or was it a previous cancellation on that date that's been assigned to the wrong service ?? 0 Quote Link to comment Share on other sites More sharing options...
Craft Posted March 25, 2020 Author Share Posted March 25, 2020 3 hours ago, brian! said: anything in the activity log that shows the cancellation was created today, or was it a previous cancellation on that date that's been assigned to the wrong service ?? I did my search now in the activity log and I found that I did this cancellation request on 21-01-2020 to another service, and this cancellation request was already processed. So, now the bug that it has been assigned to the wrong service. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 26, 2020 Share Posted March 26, 2020 15 hours ago, Craft said: So, now the bug that it has been assigned to the wrong service. was the SSL order given the same service ID as the one the previous cancellation was applied to? 0 Quote Link to comment Share on other sites More sharing options...
Craft Posted March 26, 2020 Author Share Posted March 26, 2020 (edited) 2 hours ago, brian! said: was the SSL order given the same service ID as the one the previous cancellation was applied to? When I created the new order (SSL) yesterday, it was assigned to (service ID 125), check the screenshot from the Activity Log. I did this cancellation request to another service for the same client from 2 months, check the screenshot from the database for table "tblcancelrequests" Note: I'm opening this database from an editor because it's a database backup from 3 weeks, as I deleted the cancellation request yesterday! Edited March 26, 2020 by Craft 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 26, 2020 Share Posted March 26, 2020 (edited) 53 minutes ago, Craft said: When I created the new order (SSL) yesterday, it was assigned to (service ID 125), check the screenshot from the Activity Log. it might be worth checking what service #125 was originally.... because even if #125 was originally cancelled, it wouldn't (shouldn't) have been deleted from the tblhosting table, just marked as cancelled. 53 minutes ago, Craft said: I did this cancellation request to another service for the same client from 2 months, check the screenshot from the database. so the bug is why did this new order seemingly use/overwrite an existing cancelled service entry in tblhosting ?? my suspicion would be something third party, or manually caused, rather than a specific bug within WHMCS. Edited March 26, 2020 by brian! 0 Quote Link to comment Share on other sites More sharing options...
Craft Posted March 26, 2020 Author Share Posted March 26, 2020 27 minutes ago, brian! said: it might be worth checking what service #125 was originally.... because even if #125 was originally cancelled, it wouldn't (shouldn't) have been deleted from the tblhosting table, just marked as cancelled. so the bug is why did this new order seemingly use/overwrite an existing cancelled service entry in tblhosting ?? my suspicion would be something third party, or manually caused, rather than a specific bug within WHMCS. hmm, maybe. Thanks man! 0 Quote Link to comment Share on other sites More sharing options...
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