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Incorrect Metric Statistics shown to cPanel customers

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Hello guys, I don't know how are you reading the parameters from cPanel, but they use to be incorrect and we received complains from several customers showing the metrics are doubtful and non-reliable.

I attached 3 images from a newly created account, to which the customer even hasn't logged in. First one show the incorrect data shown in the admin side. It is also shown in the client area when the customer check the given service. Second image show the right values, only fixed after manually clicking the Refresh button. And the third one shows the actual size of the account as seen on WHM.

So.. from where does the system read the account is using 2.3 GB of disk space and 1 MySQL database?

I can see this issue happens randomly in lots of accounts. Some accounts show correct data and others not, even if being accounts allocated in the same server!

Can you fix this glitch soon?



incorrect metric.jpg

fixed metric after refresh.jpg

same account according WHM.jpg

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  • 1 month later...


I have this problem as well. Multiple accounts are showing the same data and "last update" shows 1 month ago. The cron seems to be working fine.

I am using WHMCS 7.10.1 (latest version) but I didn't see this problem solved yet.

Any idea?

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  • WHMCS Technical Analyst II


In this post, I explicitly see the MySQL database metric statistic mentioned. There was a bug in cPanel’s API that caused a cached MySQL value to be retuned. It’s likely that is the issue you are encountering. It has been resolved by cPanel recently however:  https://docs.cpanel.net/changelogs/88-change-log/


Fixed case CPANEL-32114: Ensure mysql database count cache is cleared for batched uapi stats.

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