MarceloPe Posted March 22, 2020 Share Posted March 22, 2020 Hello guys, I don't know how are you reading the parameters from cPanel, but they use to be incorrect and we received complains from several customers showing the metrics are doubtful and non-reliable. I attached 3 images from a newly created account, to which the customer even hasn't logged in. First one show the incorrect data shown in the admin side. It is also shown in the client area when the customer check the given service. Second image show the right values, only fixed after manually clicking the Refresh button. And the third one shows the actual size of the account as seen on WHM. So.. from where does the system read the account is using 2.3 GB of disk space and 1 MySQL database? I can see this issue happens randomly in lots of accounts. Some accounts show correct data and others not, even if being accounts allocated in the same server! Can you fix this glitch soon? Thanks! 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 22, 2020 Share Posted March 22, 2020 23 minutes ago, MarceloPe said: Can you fix this glitch soon? i'm not sure if you're using v7.9.2 - but if you are, there was a hotfix posted at the end of February about this... 0 Quote Link to comment Share on other sites More sharing options...
MarceloPe Posted March 22, 2020 Author Share Posted March 22, 2020 (edited) Great. Patch applied. I will come back here if it doesn't seem to fix it in the next days.. Thanks! Edited March 22, 2020 by MarceloPe 0 Quote Link to comment Share on other sites More sharing options...
sitesme Posted May 15, 2020 Share Posted May 15, 2020 Hi I have this problem as well. Multiple accounts are showing the same data and "last update" shows 1 month ago. The cron seems to be working fine. I am using WHMCS 7.10.1 (latest version) but I didn't see this problem solved yet. Any idea? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS Alex Posted May 21, 2020 WHMCS Technical Analyst II Share Posted May 21, 2020 Hello, In this post, I explicitly see the MySQL database metric statistic mentioned. There was a bug in cPanel’s API that caused a cached MySQL value to be retuned. It’s likely that is the issue you are encountering. It has been resolved by cPanel recently however: https://docs.cpanel.net/changelogs/88-change-log/ Quote Fixed case CPANEL-32114: Ensure mysql database count cache is cleared for batched uapi stats. 1 Quote Link to comment Share on other sites More sharing options...
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