snake Posted March 12, 2020 Share Posted March 12, 2020 I have a product which is FREE, but has addons which are not. I was having problems that customers are not being automatically billed for the addons, and are having to login and pay manually, which is resulting in my having recurring issues with late payments. This is a problem because these addons have an associated cost for me. WHMCS support has informed me that this is because the primary product is free, so a recurring payment/subscription is not created. Is there any way around this, other to delete all my addons and replace them with stand-alone products? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 12, 2020 Share Posted March 12, 2020 8 hours ago, snake said: WHMCS support has informed me that this is because the primary product is free, so a recurring payment/subscription is not created. but they didn't offer any suggestions on a solution ?? 8 hours ago, snake said: Is there any way around this, other to delete all my addons and replace them with stand-alone products? what about making the main product recurring at 0.00 rather than free - achieves the same result, but allows the invoicing process to continue natively. 0 Quote Link to comment Share on other sites More sharing options...
snake Posted March 12, 2020 Author Share Posted March 12, 2020 Brain, I feel as though I should just bypass the forums and email you directly with my question, since it is always you who replies lol The only suggestion whmcs support offered was to not use addons as I mentioned above, and create separate products instead. Will setting the product price as £0 instead of Free actually solve this? Since there will obviously will be no charge made, will it still create the gateway token and setup a subscription? 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted March 12, 2020 Share Posted March 12, 2020 "Free" doesn't trigger invoice creation. As Brian said, make it recurring to solve the issue. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 13, 2020 Share Posted March 13, 2020 12 hours ago, snake said: Brain, I feel as though I should just bypass the forums and email you directly with my question, since it is always you who replies lol you might as well, every one else does! or they PM, catch me on Skype etc... 😨 12 hours ago, snake said: The only suggestion whmcs support offered was to not use addons as I mentioned above, and create separate products instead. which I imagine might require a lot of work on your part. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.