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Cancel a Pending Order


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7 hours ago, nwcasebolt said:

It appears that if a client has purchased but not yet paid for a product or service, then the client does not have the option to cancel that product or service. First, is this correct? Second, is there a way to change this behavior?

In our system, for non paid orders or overdue services we terminate and have the order drop within X amount of days. You can set all of this up in the automation settings 🙂

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Thank you. This logic seems odd to me from a customer service perspective. For example, with prominent registrars such as GoDaddy, I believe I can order and cancel in an entirely automated fashion. However, I'm new to this space, so perhaps it's a lot more manual behind the scenes than I understand. All I know is that, looking at this from a client perspective, I wouldn't be pleased if I had to submit an order cancellation request and then wait for someone to review and approve my cancellation. That's not the expectation these days, at least I don't think it is.

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