Cancel a Pending Order

[nwcasebolt]

It appears that if a client has purchased but not yet paid for a product or service, then the client does not have the option to cancel that product or service. First, is this correct? Second, is there a way to change this behavior?

[WHMCS ChrisD]

Hi @nwcasebolt

That's correct, once placed the only person that cancel is the admin from the admin area, there is not a cancel available on the users side.

[mfoland]

7 hours ago, nwcasebolt said:

It appears that if a client has purchased but not yet paid for a product or service, then the client does not have the option to cancel that product or service. First, is this correct? Second, is there a way to change this behavior?

In our system, for non paid orders or overdue services we terminate and have the order drop within X amount of days. You can set all of this up in the automation settings 🙂

[nwcasebolt]

Thank you. This logic seems odd to me from a customer service perspective. For example, with prominent registrars such as GoDaddy, I believe I can order and cancel in an entirely automated fashion. However, I'm new to this space, so perhaps it's a lot more manual behind the scenes than I understand. All I know is that, looking at this from a client perspective, I wouldn't be pleased if I had to submit an order cancellation request and then wait for someone to review and approve my cancellation. That's not the expectation these days, at least I don't think it is.