transfer domains

[blinddog]

When customers select that they wish to

"I want to transfer my domain to Blinddog Hosting" in the order process the domain name always comes up that it is unavailable and they cannot continue with the order. But if the client wants to transfer their domain does that not stand to reason that yes, it is registered - or am I just missing something?

[Brett]

I am a bit unsure if this is a question. Can you please provide a link to what you are talking about and be a little more clear on what it is you want?

 

Thanks!

[blinddog]

When you go thru the order process, step 1 is to select the hosting package - step 2 is Domain Options. Within here there are three options that customers can select

----------------

I want Blinddog Hosting to register a new domain for me.

I want to transfer my domain to Blinddog Hosting

I will update my nameservers on an existing domain Or I will register a new domain.

---------------

If they already have a domain name and wish to transfer it to me the select

"I want to transfer my domain to Blinddog Hosting"

and put there domain in the space provided.

When they select continue the box saying choose domains comes up, but of course their domain says "status unavailable" and you cannot continue the order.

Is this correct? As I would have thought that if a customer wants to transfer their domain that yes it is already registered.

https://blinddog.org/bdhost/order.php?step=2

[Matt]

It's saying it's unavailable for transfer. Not that it is unavailable for registration. It means the WHOIS check found the domain to be available.

 

Matt

[blinddog]

So why should I not be able to transfer it - I transfer domain names all the time via my domaain registry company

[Si]

Listen (read) whats being said here:

 

1) If you are registering a new domain, the whois lookup checks to make sure

that the domain is not registered. If its not registered - it says so and allows you to register it.

 

RESULT: = Domain Not Registered = Available for Registration

 

2) If you are transferring a domain, the whois lookup checks TO MAKE SURE THE DOMAIN IS REGISTERED. Obviously you cannot transfer a domain that isn't registered. So what you are seeing, in a transfer lookup if the domain is showing as unavailable is that the domain is NOT REGISTERED, so therefore cannot be transferred.

 

RESULT: = Domain Not Registered = CANNOT TRANSFER A NON-REGISTERED DOMAIN

 

There is a difference here.

 

Its got nothing to do with WHMCS not allowing you to transfer domains like you do with your domain registry company, its to do with the fact that the domain being entered cannot be transferred because it hasn't been registered by anyone yet. So the client should register it, not transfer it.

 

Si

[blinddog]

Yes thanx I got that - but the names I am checking are registered.

here is an example

and here is what whoi says

 

Domain Name sweetandsour.com.au

Last Modified 20-Dec-2007 05:20:09 UTC

Registrar ID Domain Candy

Registrar Name Domain Candy

Status ok

[Si]

Well, check this out.

 

I've just gone to your own site, and ordered a hosting package and said I want to REGISTER that domain and it tells me that sweetandsour.com.au is available for me to register.

 

So something is wrong in your whois setup for .com.au domains.

 

The domain IS registered....but your .com.au setup must be wrong somewhere.

 

Si

 

P.S. There is something wrong with the SSL cert on your site (warnings given) and images etc are not being referenced securely.

[blinddog]

So where do I need to look -

under admin -> general config -> domains?

There does not seem to be too many options there

[othellotech]

in the domain config page it will tell you what whois it uses.

 

you can edit the whoisservers.php file to correct the details if they;re wrong, but as Si says, your check is currently failing which is making your WHMCS think that every .au is available.

[blinddog]

SO where do I find the "domain config page " also when I look at whoisservers.php it is compiled so I cannot read it.