Automatic creation of addon domains on domain transfer

[Nordicway]

Hi guys,

This is a simple question!

When a customer orders a transfers for a domain to us, should whmcs/cpanel then automatically  create an addon domains for that domain or should the customer do that  himself afterwards?

The reaosn why I am asking this is that we have a customer, who have transfered 7 domains, where only two of the have got a addon domain. The customer does not seem to remember to have created thoes addon domains himself, so question is if it has been done automatically by the system?  But if that is the case, then why have it not happend for the other 5 domain transfers? :-S

Could it be because the order needs to be approved before the addon domain will be created automatically?

[GoMummy-GM]

Hi Nordicway,

Below is the process of transferring a domain:

Whenever it is requested to  transfer a domain with new registrar.

New registrar sends an email to the administrative contact in the WHOIS database, to approve transfer.

Administrative Contact confirms the transfer request and provides the AUTH code for the domain.  You must be listed as the administrative contact and obtain the unlock code from your current registrar before requesting transfer to ensure the request is confirmed.

So, as per my understanding, whmcs/cpanel  does not create an addon domains for that domain which is transferred.

 

[Nordicway]

No one have a anwser? 🙂

[WHMCS John]

Hi @Nordicway,

The client would need to add the domain themselves via the Addon Domains page within cPanel.

[Nordicway]

Hi guys,

Thank you for the anwsers - that is also what we pretty much have found out by now.

We have added an "IMPORTANT" note in the transfer completed notification, so that the clients will see that they have to do it them self - Hopefully we will avoid to much support on that matter in the future 🙂

Thanks!