Nordicway

Hi guys, Thank you for the anwsers - that is also what we pretty much have found out by now. We have added an "IMPORTANT" note in the transfer completed notification, so that the clients will see that they have to do it them self - Hopefully we will avoid to much support on that matter in the future 🙂 Thanks!

No one have a anwser? 🙂

Hi guys, This is a simple question! When a customer orders a transfers for a domain to us, should whmcs/cpanel then automatically create an addon domains for that domain or should the customer do that himself afterwards? The reaosn why I am asking this is that we have a customer, who have transfered 7 domains, where only two of the have got a addon domain. The customer does not seem to remember to have created thoes addon domains himself, so question is if it has been done automatically by the system? But if that is the case, then why have it not happend for the other 5 domain transfers? :-S Could it be because the order needs to be approved before the addon domain will be created automatically?

Fantastic. Thanks for a very good reply. This solved my problem. The final solution was this: {if empty($smarty.session.cart.domains.0.fields.1)} <style> {literal} #inputCompanyName, #inputTaxId, label[for=inputCompanyName], label[for=inputTaxId] {display:none !important;} {/literal} </style> {/if} Now customers can not fill out the VAT ID og Company Name fields on checkout if they did not fill out a VAT ID in the earlier stage. Thanks again!

Hi I use additionalfields.php to retrieve the VAT ID value that is required for danish domains. This adds an extra step in the order proces. That is fine. I need to be able to retrieve the value from this additional field in the checkout.tpl. Is that possible? I need the value of this field on checkout.tpl: $additionaldomainfields[".dk"][] = array( "Name" => "Virksomhedens CVR nummer", "Type" => "text", "Required" => false, "Ispapi-Name" => "X-REGISTRANT-VATID", ); Reason: When a customer chooses not to fill out field above they are considered as a private client (not business client). However, on the checkout page there is a "Company" field and at VAT ID field. If the company field is filled out Hexonet will consider it to be a business client and then fails the registration as they are missing the VAT ID number from our additional fields. With the value on checkout.tpl I have the possibility to disable those fields if VAT ID have not been filled out in the earlier step. And by that avoid registrations that fails at Hexonet. Please help - hope for some knowledge on this area. {debug} on the checkout.tpl does not provide information from additional fields. Kind regards, Michael

Hi Brian, Thank you veyr much for your reply. Unfortunatly the admin and support email are not det same - so thats not the reason for the problem. I have tried the above mentioned steps, but it still dont work and the activity log does not show anything. Could it be, that we should set up SMTP as email sendout to make i work?

Hi guys. On nordicway.dk we are running WHMCS 8.1.1, but when a client submits a new ticket to our support department no one recieves a notification. We should expect that the email connected to our support-department whould recieve a notification right? We have tried enabling notifications on support on our admin user, but still no emails are sent. There are no errors in the logs and the client recieves a notification about the ticket created as he is supposed to. The email template "Support Ticket Change Notification" is also enabled. We get other, eg. cron, notifications sent to our admin, but no notifications on support tickets. Corn jobs are running as they should. We would like to recieve notifications to the email provided for our support department. What are we missing?