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Sitelock VPN is not showing up in the clientarea


Craft

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12 hours ago, zomex said:

Hello,

Your screenshot seems to show the configuration of the Website Security (scanning service) from SiteLock. SiteLock are the provider of this and the VPN service but they are configured separately under WHMCS admin > setup > MarketConnect.

Jack.

Sorry I posted a wrong screenshot for SiteLock Website Security

This is the correct screenshot for SiteLock VPN

VPN.png

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6 minutes ago, zomex said:

Thanks,

Which WHMCS template and order form template are you using?

The default template (six).

Its showing up at the home page, so there is no an issue with the template.

Maybe because it's a separate product not related to a hosting package so it doesn't showing up as an addon ?!

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14 hours ago, Craft said:

The default template (six).

Its showing up at the home page, so there is no an issue with the template.

Maybe because it's a separate product not related to a hosting package so it doesn't showing up as an addon ?!

Assuming you're using the Standard Cart template without modification (which from your screenshot it appears you are) then yes I believe your last question may be true. What you're seeing is most likely not a bug as such but is how it's designed right now. Perhaps the addon isn't showing due to your product. Another option is that WHMCS may have missed updating the addon section with the new VPN service.

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