dryice Posted December 27, 2019 Share Posted December 27, 2019 None of my domain renewal invoice are being generated. Disable Auto Renew is NOT checked on any of these domains. Other services are invoicing just fine. Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted December 27, 2019 Share Posted December 27, 2019 Are you within the next due date for the domains? Do you have a different setting under Setup > Automation Setting > Renew > Advanced Settings 0 Quote Link to comment Share on other sites More sharing options...
dryice Posted December 27, 2019 Author Share Posted December 27, 2019 I am finding out when customers domain names are expiring. I will go check the renew. I didn't change any settings there. So it would be a surprise if there was a setting there. 0 Quote Link to comment Share on other sites More sharing options...
dryice Posted December 27, 2019 Author Share Posted December 27, 2019 I am not finding a Renew under Setup > Automation Settings. 0 Quote Link to comment Share on other sites More sharing options...
dryice Posted December 27, 2019 Author Share Posted December 27, 2019 Did you mean Billing Settings? Nothing set there. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 27, 2019 Share Posted December 27, 2019 6 hours ago, dryice said: None of my domain renewal invoice are being generated. Disable Auto Renew is NOT checked on any of these domains. Other services are invoicing just fine. do you have the "Default Auto Renewal Setting" enabled ? https://docs.whmcs.com/Domains_Tab#Default_Auto_Renewal_Setting Quote If enabled, your customers will automatically be invoiced for the renewal of domain names in line with your automation settings. You can override this on an individual domain level by ticking the Do Not Renew checkbox on the client’s domain tab. if the above setting is enabled AND the domain(s) in question have next due dates within your invoice generation range, then domain renewal invoices should be generating. 0 Quote Link to comment Share on other sites More sharing options...
dryice Posted December 28, 2019 Author Share Posted December 28, 2019 I believe it was a wierd next due date set in 2017 and the Auto Renew Requires Product. I was finally able to generate and invoice manually. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 28, 2019 Share Posted December 28, 2019 7 hours ago, dryice said: I believe it was a wierd next due date set in 2017 and the Auto Renew Requires Product. I was finally able to generate and invoice manually. aah you never mentioned that it was a free domain associated with a product. 🙂 0 Quote Link to comment Share on other sites More sharing options...
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