Default nameservers

[EricP]

WHMCS > Setup > General Settings > Domains shows the correct default nameservers, but whenever I check the "Tick to reset to default nameservers" box, it sets the domain's nameservers to null.  What am I doing wrong?

[DennisHermannsen]

Are you sure that your registrar module supports setting nameservers?

[EricP]

I am not sure. I have no trouble when I paste the correct nameservers into the Customer > Domains tab and click Save.  It updates them fine.

Another odd thing, when I go into the Domains tab, the nameservers are always blank, even though whois says they are correct,

 

[WHMCS ChrisD]

Hi @EricP Can you confirm what Registrar you are using?

[EricP]

Enom.

[WHMCS ChrisD]

@EricP Hmm ok that is odd, and you have nameservers specified under Setup > General Settings > Domains?

[EricP]

Yessir, Default Nameserver 1 and 2 both show the correct values.

[WHMCS ChrisD]

Hmm, ok that's indeed odd, can you enable the Module Debug log under Utilities > Logs > Module Log > Enable Module log and then load the domain page, head back to the module log and check if any errors are showing

[EricP]

I did that, and there were 2 new entries in the log. Lots of xml, these blocks look suspicious to me but it's just a guess.  Should I post the whole thing?

getdomaininfo:

<Command>GETDOMAININFO</Command>
<APIType>API</APIType>
<Language>eng</Language>
<ErrCount>0</ErrCount>
<ResponseCount>0</ResponseCount>

getreglock:

ErrCount=0
ResponseCount=0
 

[WHMCS ChrisD]

Yes please @EricP

[EricP]

getdomaininfo

uid=***************&pw=****************************************&tld=com&sld=inboxinnercircleclub&command=GetDomainInfo&ResponseType=XML&Engine=WHMCS7.6&

<?xml version="1.0" encoding="utf-8"?>
<interface-response>
<GetDomainInfo>
<domainname sld="inboxinnercircleclub" tld="com" domainnameid="379290104">inboxinnercircleclub.com</domainname>
<multy-langSLD>
</multy-langSLD>
<status>
<expiration>12/12/2020 7:00:00 PM</expiration>
<deletebydate>12/12/2020 7:00:00 PM</deletebydate>
<deletetype></deletetype>
<restorable>True</restorable>
<renewbeforeexpiration></renewbeforeexpiration>
<registrar>eNom</registrar>
<registrationstatus>Registered</registrationstatus>
<purchase-status>Paid</purchase-status>
<belongs-to party-id="{21D3B6CA-DAC6-4DFC-A058-0EC79A777643}">***************</belongs-to>
<escrowhold></escrowhold>
<escrowliftdate></escrowliftdate>
<auctionhold>False</auctionhold>
<auctionliftdate></auctionliftdate>
</status>
<ParkingEnabled>False</ParkingEnabled>
<services><entry name="dnsserver"><enomDNS value="NA" isDotName="NO" /><service changable="1">1012</service><configuration changable="1" type="dns"><dns>ns1.coolhandle.com</dns><dns>ns2.coolhandle.com</dns></configuration></entry><entry name="wpps"><service changable="1">1123</service></entry><entry name="wbl"><wbl><statusid><![CDATA[0]]></statusid><statusdescr><![CDATA[Available]]></statusdescr></wbl></entry><entry name="mobilizer"><service changable="0">1117</service><mobilizer /></entry><entry name="raasettings" ></entry><entry name="irtpsettings"><irtpsetting><icanncompliant>True</icanncompliant><optout>False</optout><transferlock>False</transferlock><transferlockexpdate /></irtpsetting></entry><entry name="portalsettings"><service changable="1"></service></entry><entry name="whoispublicity"><service changable="1"></service><whoispublicity><vasitemid></vasitemid><enabled>False</enabled></whoispublicity></entry></services></GetDomainInfo>
<Command>GETDOMAININFO</Command>
<APIType>API</APIType>
<Language>eng</Language>
<ErrCount>0</ErrCount>
<ResponseCount>0</ResponseCount>
<MinPeriod>1</MinPeriod>
<MaxPeriod>10</MaxPeriod>
<Server>SJL0VWAPI14</Server>
<Site>eNom</Site>
<IsLockable>True</IsLockable>
<IsRealTimeTLD>True</IsRealTimeTLD>
<TimeDifference>+08.00</TimeDifference>
<ExecTime>0.000</ExecTime>
<Done>true</Done>
<TrackingKey>40503a36-2501-4edb-8bc6-fe1e0e1c674c</TrackingKey>
<RequestDateTime>12/26/2019 5:30:56 AM</RequestDateTime>
<debug><![CDATA[]]></debug>
</interface-response>

getreglock  

uid=***************&pw=****************************************&tld=com&sld=inboxinnercircleclub&command=getreglock&Engine=WHMCS7.6&

;URL Interface
;Machine is SJL0VWAPI11
;Encoding Type is utf-8
RegLock=1
registrar=eNom
RRPCode=200
RRPText=Command completed successfully
Command=GETREGLOCK
APIType=API.NET
Language=eng
ErrCount=0
ResponseCount=0
MinPeriod=1
MaxPeriod=10
Server=sjl0vwapi11
Site=eNom
IsLockable=True
IsRealTimeTLD=True
TimeDifference=+8.00
ExecTime=0.249
Done=true
TrackingKey=762d9bb2-25bb-4729-820e-335fd28ffd5e
RequestDateTime=12/26/2019 5:30:56 AM
 

[EricP]

Anybody have any ideas about why my default nameservers are not working correctly?