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open new ticket after customer ordered specific services


hogava

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15 minutes ago, hogava said:

I need to automatically create a ticket for the customer after the customer has ordered certain products and ask for the needed information .

the old OrderNotesToTicket free hook could be tweaked to do what you want... you should just need to replace the ticket notes condition in the If statement with a check to see if the order contains product X, Y or Z.

you'll already have the order ID in the hook, so it's a case of working through the tables to get the product id(s) in the order and seeing if any matches one of your list of applicable products.

there is also the AutoRelease option, but I still don't think you can customise the message - so hooking will probably be the way to go with this.

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