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Downgrading from 7.8 to 7.7 possible?


paravelsolutions

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This upgrade to 7.8 so far has been incredibly frustrating. The Stripe Payments are not working correctly and my customers are getting angry because I can't "fix" it without support from WHMCS which takes 1-2 days to answer tickets if I'm lucky. Not good when I have customers calling every 10 minutes wanting to know what is going on.

SO I'm thinking, perhaps the best solution is to downgrade to the previous version of WHMCS which I had no issues with at all. Does anyone have any experience with this? Anything I should be wary of? Are there database changes that will affect my downgrade.

This is the first time I have had to step backward with WHMCS. I have used it for over a decade without any major issues until now.

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  • WHMCS Support Manager

Hi @paravelsolutions,

I'm sorry you've experienced issues with the 7.8 update.  Our support team is working overtime to answer everybody's questions as quickly as possible.

To revert back please restore your pre-update database and file backups. Any changes made since the backups were taken would be lost.

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