Disk usage stats in client areas showing incorrect values for resellers

[caisc]

Hi,

Recently we did made some changes to our reseller hosting plans and facing an issue with disk usage stats in client area.

So basically we are now offering Unlimited Disk and Unlimited B/W in our Reseller-CRS2 plan.

Steps for this implementation -

1 - Updated the product in WHMCS with required values.

2 - Updated the WHM reseller packages

3 - Ran Update package from whmcs for the client, so new values should be updates and waited for 24 hours so all stats and other crons run and new stats are displayed.

but no luck, when checked in reseller client area, random disk and bw values are showed. Not sure what am I missing.

Any help on this is appreciated. It Should Display Unlimited MB for disk and BW in client area that what i want.

 

Thanks

 

 

[brian!]

though I can't recall if reseller accounts can actually have unlimted ds and bw... one of the support guys should know, so either wait for one of them, or open a ticket for confirmation.

[WHMCS John]

Hi @caisc,

Let's check what value is being returned by the cPanel API:

• Enable the Utilities > Logs > Module Log
• Navigate to Reports > Disk Usage Summary
• Click "Update Now" at the bottom
• Return to the Module Log and disable it
• Examine the " Response" column for the disk space and bandwidth limit values returned by cPanel.

If you choose to share it here, please be sure to remove any sensitive data.

[caisc]

Hi John,

Enable the Utilities > Logs > Module Log - Done

Navigate to Reports > Disk Usage Summary - Done

Click "Update Now" at the bottom - Done

Return to the Module Log and disable it - Done

Response column for the disk space and bandwidth limit values returned by cPanel are as below -

{"result":{"bwoverselling":1,"accts":[client accounts under reseller, details was here],"diskoverselling":1,"statusmsg":"Fetched Reseller Data OK","bandwidthlimit":0,"totaldiskalloc":2953600,"reseller":"reseller user name here","totalbwalloc":6429800,"diskused":42285.03,"status":1,"diskquota":0,"totalbwused":40831.18}}

Also I noticed one thing, if I specify 99999999 in whmcs module instead of word "Unlimited" it works perfectly fine and shows 99999999 MB in client area.

 

[caisc]

 

Now after setting 99999999 as value, instead of Unlimited in Reseller Disk Space and Bandwidth in WHMCS Module, performed same steps and below is the log output -

{"result":{"accts":[ reseller's clients acc details here],"bwoverselling":1,"statusmsg":"Fetched Reseller Data OK","diskoverselling":1,"bandwidthlimit":99999999,"totalbwalloc":6429800,"reseller":"reseller user name here","totaldiskalloc":2953600,"status":1,"diskused":42289.56,"diskquota":99999999,"totalbwused":40831.18}}

Now WHMCS client area shows xxxx M / 999999999 M

Edited July 19, 2019 by caisc
Added more information

[caisc]

@WHMCS John   Please let me know if you need any other details.

[WHMCS John]

Hi @caisc,

cPanel considers the value `0` to indicate an unlimted quota for resellers: https://documentation.cpanel.net/display/DD/WHM+API+1+Functions+-+resellerstats

So please configure the reseller limits as 0 inside WHMCS, and this will be reflected in the usage statistics next time they're updated: