I've been testing the knowledgebase suggestions that appear before ticket submission, and they are way off. I'm posting very specific questions that have very specific articles and either they never appear, or flash for a few seconds while you type the ticket text, and then are replaced by more generic ones.
I think this is due to the fact that they are ordered by the number of votes ("useful"). Also, there are some words that are bound to appear a lot, like "domains" or "hosting", so whenever the question includes those, you are shown the top-rated articles that features the words domains and hosting the most.
Is there a way to replace these suggestions, maybe with a different MySQL query? A module with some configuration/weighting options would be very useful here.
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