tkalfaoglu Posted February 20, 2019 Share Posted February 20, 2019 A customer recently used the 'add funds' feature a dozen times and added credit to himself.. Usually small amounts, but there is one for a hundred bucks. Now we got a phone call from our bank saying that there was an unauthorized VISA transaction, that hundred bucks, saying that person was not authorized to use that card. The bank wanted explanation about that transaction. I gave them all the info I had on this user. What should be my response towards that customer? Customer has a valid email address, verified.. The rest, who knows. Many thanks, -t 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted February 20, 2019 Share Posted February 20, 2019 Are you sure it was from your bank? Did you also receive an email notice or other type of notification of this? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 20, 2019 Share Posted February 20, 2019 How well do you know the customer? How were the other transactions done? I'd be really suspicious if it was a random customer and they'd done this with more than one payment method and there were a few smaller transactions done over a short time period. Feels a lot like testing his process to me, as if he was a carder, but not experienced. 0 Quote Link to comment Share on other sites More sharing options...
tkalfaoglu Posted February 25, 2019 Author Share Posted February 25, 2019 I don't know the customer.. since then 2 other of his "add balance" things bounced from the bank.. I disabled the Add Balance feature.. I wish we could also disable CC payments for "special" customers like this! -t 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 25, 2019 Share Posted February 25, 2019 I probably wouldn't have disabled the add balance, but I'd be inclined to disable the client and refund whatever remains back to where it came from. 0 Quote Link to comment Share on other sites More sharing options...
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