Paypal subscription ID

[battles]

What generates the paypal subscription ID?

I've tired to test with a product where PayPal is enabled, but the subscription number is never present. Perhaps Im not waiting long enough? Is it generated when a cron job runs or something?

[WHMCS Chance]

This is returned in the Paypal callback once the client has successfully setup a PP Subscription.  This should be instant and is dependent on having the appropriate IPN notification URL setup in your PP account as we note on the PP gateway config page in the admin area under Setup >> Payments >> Payment Gateways :: Manage Existing Gateways.  You can read more about setting up IPN settings for PP here: https://docs.whmcs.com/PayPal#Instant_Payment_Notification_.28IPN.29

 

Thanks!

[battles]

Thank you.

So we have this set up, however I am wondering if the link is correct. The link goes to our front-facing WHMCS site - so like where clients would login/ where you would check for a domain, etc.

Is it supposed to go to the admin area directory of WHMCS?

[WHMCS Chance]

Hey @battles,

This is correct, it simply needs to point to your WHMCS systemURL you have defined in Setup >> General Settings >> General Tab :: SystemURL.  We format the callback URL in the _POST that we make to Paypal so it knows the correct callback file to use.

You can check for any errors with callback processing under Billing >> Gateway Log and check the Paypal documentation page I previously provided in my last reply down towards the bottom of the page for common errors that you may see there.

If you have further issues with this, you can always open a ticket with Support for further assistance in investigating this further 🙂

Thanks!

[battles]

ok I will submit a ticket. It's definitely not creating the subscription ID.

I think this would correct a lot of issues we have.

[WHMCS Chance]

Hey @battles,

Perfect, sounds good.  Support is standing by waiting to assist!