Egoruk Posted February 4, 2019 Share Posted February 4, 2019 Please advise how to fix this error. Looks like it only happens when trying to use a root domain. And then if use another addon domain everything works fine. Please somebody help. Thank you in advance! 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 11, 2019 Share Posted February 11, 2019 https://help.whmcs.com/m/85428/l/1034165-troubleshooting-invalid-domain-name-provided-messages 0 Quote Link to comment Share on other sites More sharing options...
Egoruk Posted February 12, 2019 Author Share Posted February 12, 2019 Hi, thank you for your reply! The thing is I'm not on 7.7 yet and all my TLD prices are in place. And this error happens to usual .com TLD and as I already mentioned seem happens to only root domains while using another addon domain with also .com is working fine. So this is pretty strange and I don't know how to fix this error. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 13, 2019 Share Posted February 13, 2019 13 hours ago, Egoruk said: The thing is I'm not on 7.7 yet and all my TLD prices are in place. fair enough. 13 hours ago, Egoruk said: And this error happens to usual .com TLD and as I already mentioned seem happens to only root domains while using another addon domain with also .com is working fine. So this is pretty strange and I don't know how to fix this error. first thought might be to check the v7 hotfixes and see if there is a fix for this issue in your version (i'm assuming that you're using at least v7+ ?). have you customised the templates and orderform templates in any way - if so, does the same thing still occur with clean versions of Six & Standard_cart ? this might be one where you will need to open a ticket with Support because i've seen this caused by a number of issues previously and once they see your site, they may recognise the particular cause in your case. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 13, 2019 Share Posted February 13, 2019 I was checking something in my dev install (7.6x) and came across that same error. Price for the domain extension I was checking was in place, but until I shut off namespinner and used the generic whois it kept stating that. Unsure how that's related, but that's what happened to mine. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 13, 2019 Share Posted February 13, 2019 Just now, bear said: Unsure how that's related, but that's what happened to mine. it's certainly one of the options as an invalid lookup provider being used can cause this. 0 Quote Link to comment Share on other sites More sharing options...
Egoruk Posted February 13, 2019 Author Share Posted February 13, 2019 1 hour ago, bear said: I was checking something in my dev install (7.6x) and came across that same error. Price for the domain extension I was checking was in place, but until I shut off namespinner and used the generic whois it kept stating that. Unsure how that's related, but that's what happened to mine. hmm.. Im not on 7.6 yet. NOt sure if it's safe to update yet... 0 Quote Link to comment Share on other sites More sharing options...
Egoruk Posted February 13, 2019 Author Share Posted February 13, 2019 Problem solved! All you need to do is to uncheck Block Existing Domains:Setup > General Settings > Ordering tab and disable the "Block Existing Domains" option. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 14, 2019 Share Posted February 14, 2019 20 hours ago, Egoruk said: hmm.. Im not on 7.6 yet. NOt sure if it's safe to update yet... 7.6 has been out and stable a really long time. Maybe you mean 7.7? 14 hours ago, Egoruk said: Problem solved! All you need to do is to uncheck Block Existing Domains:Setup > General Settings > Ordering tab and disable the "Block Existing Domains" option. In my case that couldn't have been it, since the dev install had no domains in it. Glad you found your cause, though. :agree: 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 14, 2019 Share Posted February 14, 2019 15 hours ago, Egoruk said: Problem solved! All you need to do is to uncheck Block Existing Domains:Setup > General Settings > Ordering tab and disable the "Block Existing Domains" option. and that was another one of the options I had in mind... 0 Quote Link to comment Share on other sites More sharing options...
Ansh Posted January 27, 2020 Share Posted January 27, 2020 Same issue Tried everything like use Six templete with standard_cart But issue is same Please help 0 Quote Link to comment Share on other sites More sharing options...
SRLLC Posted May 3, 2022 Share Posted May 3, 2022 I had that error but fixed it by changing my DNS servers back to the fictitious ones that were created in the default install. I had changed them to be the nameservers of my host and that's when the errors started. Just change the nameservers back to point to something like ns1.YOURDOMAIN.YOURTLD 0 Quote Link to comment Share on other sites More sharing options...
solayunus Posted December 28, 2023 Share Posted December 28, 2023 Hello, i had same issue. I was able to fix it by using the domain registrar(enom) name server on the System setting => General settings => domains tab. I retransmit the pending order using the name server 0 Quote Link to comment Share on other sites More sharing options...
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