N8Solutions Posted January 22, 2019 Share Posted January 22, 2019 Hello, I was reading about the changes and the implementation of GoCardless and I have a question about this in the documentation: Quote Supported Currencies GoCardless only support the following currencies: 'AUD', 'CAD', 'DKK', 'EUR', 'GBP', 'NZD', and 'SEK'. Any clients not using one of these currencies will be unable to make a payment using GoCardless and will receive an appropriate message. Convert to for Processing We advise against using a convert to currency for GoCardless. The currency and address of the client determine which bank payment scheme the client will need to use. For example, a UK address would be required for a payment in GBP using the BACS payment scheme. I chose to only make 1 currency available, the Euro, so I am not using "Convert to for Processing". GoCardless supports the Euro. However, I have clients that are from the USA. Since I have made the Euro the only currency on my site accepted for payments, and a USA client would have an address based in the USA instead of Europe, will GoCardless allow a USA client to make a payment in Euro or will they be denied? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 22, 2019 WHMCS Support Manager Share Posted January 22, 2019 Hi @N8Solutions, GoCardless do not currently list USA as one of the supported customer currencies on their website: https://gocardless.com/faq/merchants/international-payments/ If an invoice is in an unsupported currency, a "Payment Method Unavailable - Please select an alternative payment method" error will be displayed to clients on the invoice in WHMCS. I expect a client with a US address would be unable to complete the payment process in the same way. 1 Quote Link to comment Share on other sites More sharing options...
D9Hosting Posted January 24, 2019 Share Posted January 24, 2019 We contacted Gocardless RE supporting the USD currency and they stated that this should be available by mid 2019. We too have customers that are billed in a non-local currency, so I'd be interested to hear what response you get from Gocardless @N8Solutions 0 Quote Link to comment Share on other sites More sharing options...
N8Solutions Posted January 30, 2019 Author Share Posted January 30, 2019 @d9hosting I was not able to speak to them about this. I contacted them about becoming a customer but they are not able to onboard customers from Greece yet. Still, if you are able to find out anything I would appreciate knowing for future reference. 0 Quote Link to comment Share on other sites More sharing options...
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