Rick67 Posted December 16, 2007 Share Posted December 16, 2007 There is a list of registrars that WHMCS supports. I would like feedback on which ones are the most reponsive to support and easy to work with. I have seen one person state eNom support is terrible but that could be just one experience. Also, which ones are the cheapest...and do they give good support too? (That's everyone's dream..the cheapest and best support! ) I would appreciate your feedback on this! Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Gareth-HFX Posted December 16, 2007 Share Posted December 16, 2007 I had fantastic success with DirectI 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted December 16, 2007 Share Posted December 16, 2007 I don't know that Enom's support is terrible, but it has been very, very slow, since their purchase of BulkRegister.com. However, because I think it's still the only Registrar for which WHMCS provides a DNS Management interface, I still use them. I've used DirectI as well, with no major complaints. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 16, 2007 WHMCS CEO Share Posted December 16, 2007 However, because I think it's still the only Registrar for which WHMCS provides a DNS Management interface, I still use them. That's DNS Host Record Management - not Nameserver Changes - which all registrar modules in WHMCS support from the client and admin area - just want to clear up any possible confusion on that one. If you are interested in DirectI, we do offer $7.95 accounts to all our clients with no minimum deposit. You can find out more @ http://www.whmcs.com/freedirectiaccount.php Matt 0 Quote Link to comment Share on other sites More sharing options...
Salman75 Posted December 17, 2007 Share Posted December 17, 2007 Yes, directi is MUCT better than enom. We used enom for many years but shifted to directi a couple of months ago due to nonexistent support from enom. 0 Quote Link to comment Share on other sites More sharing options...
arcdigital Posted December 18, 2007 Share Posted December 18, 2007 Yeah, DirectI Is really nice. I had an issue with an order, so I called them up and the rep told me exactly what I needed to do (Get WHMCS to add funds to their account, which WHMCS promptly did!) 0 Quote Link to comment Share on other sites More sharing options...
Rick67 Posted January 9, 2008 Author Share Posted January 9, 2008 It appears Directi branched off it's reseller division into http://www.resellerclub.com/ It also appears enom requires a substantial deposit to resell for them while Directi does not. 0 Quote Link to comment Share on other sites More sharing options...
dsaunier Posted January 9, 2008 Share Posted January 9, 2008 That's DNS Host Record Management - not Nameserver Changes - which all registrar modules in WHMCS support from the client and admin area - just want to clear up any possible confusion on that one.Matt As I am still discovering the features and use Enom, I now realize that limit - our client can change their DNS and forwarding, but cannot change nameservers ? This is an essential feature for us and we currently do it through our website with PHP code connected to Enom's API, and DNS change is standard - is there a plan to add that feature to WHMCS ? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted January 9, 2008 Share Posted January 9, 2008 Having just signed up with RoverNIC (DirectI reseller) I wouldn't hesitate to say their support is stellar! 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted January 9, 2008 Share Posted January 9, 2008 IME having used Joker, Core-11, OpenSRS, DirectI, eNom and others, support with all of them is slow due to the millions of trivial tickets that get raised for non-registry and non-domain problems. I've found eNom and OpenSRS have the most accurate and responsive support of them all. Just remember that if you're not a *direct* customer of either you really should be going to your "upstream" for support not the registrar directly. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 9, 2008 Share Posted January 9, 2008 As I am still discovering the features and use Enom, I now realize that limit - our client can change their DNS and forwarding, but cannot change nameservers ?This is an essential feature for us and we currently do it through our website with PHP code connected to Enom's API, and DNS change is standard - is there a plan to add that feature to WHMCS ? Thanks. Infortunately if you change the nameservers, the ability to DNS management follows to the server/hosting solution that the nameservers are pointing to. I get around the nameserver changes by allowing customers to use the enom defaults and using the "*" and "www" records to point to the new server. I created an order template within enom for this and told whmcs to register using enoms nameservers. It works brilliant. BTW, ENOM have by far the BEST techical support ever. I had my enom account compromised due to the details being nicked from an unmentioned (NOT WHMCS) billing system thru a server php injection hack. They ordered thousands of dollars of domains thru enom which was auto topping up from paypal and my bank account leaving me over xmas with a rather crap cashflow. Enom cancelled all of these domains and refunded the monies to my enom account and worked with paypal to get my monies back to paypal so I could withdraw them to my business current account. HAIL ENOM for being just brilliant. BTW this all took 2 hours from phoning them. Now thats what I call service. 0 Quote Link to comment Share on other sites More sharing options...
dsaunier Posted January 9, 2008 Share Posted January 9, 2008 Infortunately if you change the nameservers, the ability to DNS management follows to the server/hosting solution that the nameservers are pointing to. Not sure I get the full details, I guess you mean the ability to change DNS is suspended if the clients sets their own DNS, as that only works with Enom ? In fact this is what I need, as some clients insist they need to use their own DNS, so I need to let them to, and I know Enom's API lets you change DNS on a domain very easily, so I'd need WHMCS to also permit this. I get around the nameserver changes by allowing customers to use the enom defaults and using the "*" and "www" records to point to the new server. I created an order template within enom for this and told whmcs to register using enoms nameservers. It works brilliant. Not sure how that works either, I guess you get around not being able to change DNS by setting a wildward pointing to whatever IP or server name the client wants ? BTW, ENOM have by far the BEST techical support ever. I had my enom account compromised due to the details being nicked from an unmentioned (NOT WHMCS) billing system thru a server php injection hack. They ordered thousands of dollars of domains thru enom which was auto topping up from paypal and my bank account leaving me over xmas with a rather crap cashflow. Enom cancelled all of these domains and refunded the monies to my enom account and worked with paypal to get my monies back to paypal so I could withdraw them to my business current account. HAIL ENOM for being just brilliant. BTW this all took 2 hours from phoning them. Now thats what I call service. I also find them pretty efficient yes, I manage many domains with them - did so with Bulkregister in fact, and ended up transfered there. Interesting to know they can be that reliable in case of such a big blow. Thanks for sharing those infos ! 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 10, 2008 Share Posted January 10, 2008 Not sure I get the full details, I guess you mean the ability to change DNS is suspended if the clients sets their own DNS, as that only works with Enom ?In fact this is what I need, as some clients insist they need to use their own DNS, so I need to let them to, and I know Enom's API lets you change DNS on a domain very easily, so I'd need WHMCS to also permit this. Sorry, let me be a little clearer. If you let the domain use ENOMS Name servers. You can edit the DNS settings from within WHMCS by ticking DNS Management from the admin area of WHMCS. As soon as they change the nameservers to something else the DNS function doesn't work. If you log into ENOM and go to SETTINGS, then change default dns to use ENOMS Nameservers, select default options and put in the following options. Define your own default host records in the fields below. HOST----------------TYPE---------------ADDRESS mail------------------MX(Mail)-----------Your Server/Mailserver IP *--------------------A (Address)--------Your Server IP @-------------------A (Address)--------Your Server IP www----------------A (Address)--------Your Server IP And save the settings. Although the nameservers are pointed to ENOM the http://www.domain.tld points to your server IP and the isea of the * is so that http://domain.tld resolves also to the server. The "@" points any unknown emails to the server althogh are not set as an MX record as your servers root (EXIM Mailer) then handles this. By doing this your customers will be able to use the DNS Functions from within WHMCS. I hope this was detailed enuf. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 10, 2008 Share Posted January 10, 2008 Hence like some of my resellers, they work as systems admins for companies and setup Exchange servers for them locally, so they change the DNS setting for the Mail to the companies Exchange server IP. This means they can setup their own additional DNS settings aswell. Oh yes you can also add the following aswell. HOST----------------TYPE---------------ADDRESS ftp------------------A (Address)---------Your Server IP This would mean customers could use the ftp host as ftp.domain.tld instead of having to use http://www.domain.tld This keeps consistancy across the board. Keep customers used to what they are used to. 0 Quote Link to comment Share on other sites More sharing options...
jdk Posted January 21, 2008 Share Posted January 21, 2008 That's DNS Host Record Management - not Nameserver Changes - which all registrar modules in WHMCS support from the client and admin area - just want to clear up any possible confusion on that one. If you are interested in DirectI, we do offer $7.95 accounts to all our clients with no minimum deposit. You can find out more @ http://www.whmcs.com/freedirectiaccount.php Matt Thank you. I am signing up now. This is what I have been looking for. 0 Quote Link to comment Share on other sites More sharing options...
kok3n Posted January 31, 2008 Share Posted January 31, 2008 just a question guys since i'm planning to signup for a directi reseller account that WHMCS is offering.. are they an ICANN accredited registrar? do they offer free DNS management let's say if I want to add a cname of an A record? 0 Quote Link to comment Share on other sites More sharing options...
ur Posted January 31, 2008 Share Posted January 31, 2008 WHMCS is not an ICANN accredited registrar, but their provider, Directi/Resellerclub is. DNS management is an add-on option per domain. 0 Quote Link to comment Share on other sites More sharing options...
kok3n Posted January 31, 2008 Share Posted January 31, 2008 how much would be the charge per domain for DNS management? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted January 31, 2008 Share Posted January 31, 2008 You'd have to ask Matt to find out what he's set the price to. 0 Quote Link to comment Share on other sites More sharing options...
netmotiv8 Posted February 6, 2008 Share Posted February 6, 2008 We use OpenSRS, Enom and for .uk domains Nominet. Support has ALWAYS been very good from all 3. Enom's ticket system is very responsive 24 hours a day. I think with eNom if you are not an ETP (we stumped up the cash to be an ETP and haven't looked back!) then you are expected to get support through your reseller (e.g. the free account provider offering $7.95 domains) hence why some of you are probably getting slow responses from them. In simple terms if you have NOT paid for an account with eNom (minimum is $195 for cheapest account, we are on the premium pricing plan as it happens) then don't expect to get support from them directly or quickly. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.