yggdrasil Posted December 10, 2018 Share Posted December 10, 2018 Is WHMCS going to ever update the Android app? Canned replies don't work anymore on the latest WHMCS updates. I tested this on 2 different Android devices with different Android versions. I'm starting to think they should just pull the Android out of the PlayStore if they are not going to maintain it anymore. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 12, 2018 WHMCS Support Manager Share Posted December 12, 2018 Hi @yggdrasil, I can confirm there is not currently a known issue in the aWHMCS app using predefined replies. I tested just now with WHMCS 7.6.1, aWHMCS 2.8.2, and Android 8.0.0, and was able to insert predefined replies perfectly into a support ticket reply. Can you provide some more details on the problem you encountered please? -1 Quote Link to comment Share on other sites More sharing options...
yggdrasil Posted December 13, 2018 Author Share Posted December 13, 2018 (edited) Well it was working fine for me for years. For some reason now I get errors both on my tablet and phone. When I hit the button Predefined Replies I get: Error An unknown error occurred! If you tell me its working fine I will investigate what changed. Maybe a permission problem on WHMCS or something else. I didn't bothered to check any logs or dig into the issue because since it was happening on 2 different devices I assumed Android or WHMCS broke it, but since you are telling me its working fine I will double check on my side. It seems something is blocking the connection when it tries to pull the predefined replies from the server, tickets and other stuff seem to work fine. Maybe an API permission change. I will try to check later today. WHMCS 7.5.2 + Android 7.0 and Android 9. Edited December 13, 2018 by yggdrasil 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 14, 2018 WHMCS Support Manager Share Posted December 14, 2018 Hi @yggdrasil, This isn't an error I've encountered myself before. Please do open a support ticket with access details and we can debug it for you. 0 Quote Link to comment Share on other sites More sharing options...
HostT Posted January 11, 2020 Share Posted January 11, 2020 @whmcs-john ... you still didn't answer his question, so i will. @yggdrasil no they will not ever update the app, they haven't updated it since 2016, almost 5 years ago .. so i'm honestly not surprised when i came to check it still hasn't been updated. What a joke of a company you can't even update an Android app for how much money we pay you guys it's ridiculous, the app the garbage that's why it only has 2 stars 0 Quote Link to comment Share on other sites More sharing options...
Mahdi Rahman Posted April 1, 2021 Share Posted April 1, 2021 Anyone give me WHMCS Android App URL? 0 Quote Link to comment Share on other sites More sharing options...
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