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[AB0]

Hi WHMCS.Community,

 

I had been using WHMCS for a long time, 1 year as of now. Everything has been running smoothly and I regularly update my WHMCS installation. This morning, I had been notified by one of my friends that the Client Area was down, and upon looking at it, I was presented with the Oops! page. I had read some advice posted on the forums but was no help since even trying to log into the admin panel presented me with the Oops page. I had tried everything, even updating and downgrading PHP versions.

I really need some support on this, since new people can't place orders and I would be losing profit. I'm running WHMCS on a Reseller Hosting plan in a cPanel environment. If anyone can offer me assistance, that'd be great.

 

Regards,

Adel

[WHMCS ChrisD]

@AdelBrahimi welcome to the community!  Could you go into Setup > General Settings > Other and enable Display Errors & LOg Errors then re-load the client area and check for any error messages

[brian!]

2 hours ago, WHMCS ChrisD said:

Could you go into Setup > General Settings > Other and enable Display Errors & Log Errors then re-load the client area and check for any error messages

which might be difficult if, as he said, he can't even login to the admin area!

https://docs.whmcs.com/Enabling_Error_Reporting#Enabling_From_Your_Configuration_File

Quote

Enabling From Your Configuration File

If the error is severe enough, you may find you are unable to login to the admin area. In those situations, there is a manual configuration file flag option that you can add to the configuration.php file in the WHMCS root directory to enable error reporting.

The lines needs to be added at the very end of the configuration.php file, right before the closing PHP tag (?>) if your configuration.php file has one, otherwise just the last line in the file.

$display_errors = true;

After adding the lines and saving/uploading the file, retry the steps that previously led to the "Oops!", blank, or partially rendered page and further error information should be displayed.

Again remember to return here and remove these lines when you are finished troubleshooting. Leaving error display enabled can be a security concern.

[AB0]

Hey everyone,

 

Thanks for the support @brian!. I have the problem fixed after enabling error reporting. If anyone wants the solution, in my case I needed to increase PHP memory limit.

 

Thanks,

Adel