Installer Stuck on Step 4

[FelixCrystal]

Good afternoon WHMCS community,

 

I have recently purchased a WHMCS license and started the installation processes, however, the installation is halted on Step 4. I am attempting to install WHMCS Version 7.6.1 on a CentOS7 system running Apache 4 and PHP 7.0.32 and MySQL version 5.6.41. All of the files have the correct file permissions and all required extensions are enabled and available (cURL with SSL, JSON, PDO, PDO-MySQL, GD, XML). I have also ensured the timeout settings are raised for installation purposes. The MySQL max_allowed_packet size is set to '268435456', Apache's timeout is set to 1000 (instead of the 300 default), the PHP max_execution_time is set to 300 instead of 90. I have tried deleting and re-uploading the WHMCS files (tried in binary mode as well), I've tried different MySQL databases and users, I've tried setting display_errors to true and received no output, there is no PHP error log generated, no error codes. There is some output in the installer.log file which I have included below, but nothing too telling.

I have tried removing my .htaccess file, checked the development tools for errors and tracked the network panel, but there was nothing. I have submitted a support ticket on this issue as well with no current resolution. Any help would be greatly appreciated!

 

installer.log

Quote

[2018-11-21 00:34:51][WHMCS Installer] INFO: Applying base SQL schema []
[2018-11-21 00:35:25][WHMCS Installer] DEBUG: Installer bootstrapped []
[2018-11-21 00:57:35][WHMCS Installer] DEBUG: Installer bootstrapped []
[2018-11-21 00:57:53][WHMCS Installer] DEBUG: Installer bootstrapped []
[2018-11-21 00:58:30][WHMCS Installer] DEBUG: Installer bootstrapped []
[2018-11-21 00:58:30][WHMCS Installer] INFO: New configuration file has been written []
[2018-11-21 00:58:30][WHMCS Installer] INFO: Applying base SQL schema []
[2018-11-21 00:58:54][WHMCS Installer] DEBUG: Installer bootstrapped []
[2018-11-21 01:04:02][WHMCS Installer] DEBUG: Installer bootstrapped []
[2018-11-21 01:04:02][WHMCS Installer] INFO: New configuration file has been written []
[2018-11-21 01:04:02][WHMCS Installer] INFO: Applying base SQL schema []
[2018-11-21 01:15:20][WHMCS Installer] DEBUG: Installer bootstrapped []
[2018-11-21 01:15:23][WHMCS Installer] DEBUG: Installer bootstrapped []
[2018-11-21 01:15:23][WHMCS Installer] INFO: Previous install not detected; a fresh install will be attempted []

 

[mywebhost]

did you figure out the issue? I have the same problem

[FelixCrystal]

9 hours ago, mywebhost said:

did you figure out the issue? I have the same problem

My issue was with PHPs memory_limit. Make sure the memory_limit is set to 128 MB or higher.

[Sarfraz Arshad]

Hi,

 

I have exactly same issue from last couple of weeks, i have same server specs / same versions and facing same issue. I have set all the things to maximum like Execution time, memory limits, site moved out of cageFS, LVE set to unlimited.

 

Anyone got the root cause of this issue on step4 ?

[WHMCS John]

Hi all,

If the installation process appears to be timing out or encountering an error at step 4, try executing it via the server command-line:

php -f /path/to/whmcs/install/bin/installer.php -- -v

Replace /path/to/whmcs/ with the path of your WHMCS installation.

The command-line should hopefully be subject to fewer restrictions than executing it via cgi. The -v flag will also increase verbosity, so will output details of any errors which occur.

[mywebhost]

Here's how I fixed the issue:

 

Set memory limit in php.ini and user.ini - This was getting exhausted

Used an older version 7.5.2 of WHMCS

Upgraded php version to 7+

 

This fixed all the 500's