Ordering a bundle return "Forbidden You don't have permission to access /cart.php on this server."

[onliner]

Hello,

Need some fast help to solve this unpleasant situation. After a clean 7.6.0. install, trying to order a bundle, from order form directly, or direct link, return this:

---

Forbidden
You don't have permission to access /cart.php on this server. -OR-  You don't have permission to access /index.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

---

Ordering a product from a bundle separately works just fine.

Any idea on what can be wrong?

System info:

WHMCS 7.6.0 / PHP 7.2 (altough WHMCS shows PHP version 5.6.37)

Thanks in advance!

 

[RadWebHosting]

You probably should fix that PHP discrepancy first

[onliner]

13 minutes ago, radwebhosting said:

You probably should fix that PHP discrepancy first

Yes, I'm working on that part right now. Hopefully its related.

[onliner]

PHP issue fixed. But bundles can't be ordered. I hope someone can assist me on this one as I do not see anything strange in error logs.

[brian!]

2 hours ago, onliner said:

But bundles can't be ordered. I hope someone can assist me on this one as I do not see anything strange in error logs. 

have you tried reuploading the files again - certainly 'vendor'... maybe there is a corrupt or missing file somewhere.

[onliner]

1 hour ago, brian! said:

have you tried reuploading the files again - certainly 'vendor'... maybe there is a corrupt or missing file somewhere.

Yes, in fact I did a clean install again. Same problem persist from earlier version: 7.5.0. to 7.6.0. Not sure what to do. Maybe I shall ask WHMCS support for help. 

[brian!]

3 minutes ago, onliner said:

Not sure what to do. Maybe I shall ask WHMCS support for help. 

let's not hit the panic button so soon! seriously, there'd be no harm in opening a ticket while you try other ideas.

14 minutes ago, onliner said:

Same problem persist from earlier version: 7.5.0. to 7.6.0.

aaahh.. i'm wondering if it's a Friendly URLs setting because that messes with redirection...

certainly, if this is an old problem, opening a ticket is not a bad idea... it's not a core bug with WHMCS (otherwise they'd be others complaining about it)... so it's likely some quirk with your setup.

[onliner]

3 hours ago, brian! said:

aaahh.. i'm wondering if it's a Friendly URLs setting because that messes with redirection...

Possible! Waiting on the answer from the support. Will update this thread.

[onliner]

4 hours ago, brian! said:

certainly, if this is an old problem, opening a ticket is not a bad idea

WHMCS support told me that it can't be related to WHMCS. Rather some kind of a server-side issue. Like mod_security, mod_proxy, File/folder ownership etc. I'm gladly accepting any help and suggestions!

[onliner]

On 8/24/2018 at 2:03 AM, brian! said:

it's not a core bug with WHMCS

It turned out that the cPanel newly introduced module mod_evasive cause the problem.

By enabling the module modified DOS counts, everything works again. Or, disabling the module do the trick as well.

Case closed.